Recharge Subscriptions

Probably the most UN - USER FRIENDLY app on Shopify. Customers find it hard to swap, pause, cancel, items. Admin backend is terrible and backward, need 100's of clicks to make changes and have to do everything ONE BY ONE. Support is slow unless you PAY FOR PREMIUM SUPPORT. You should know the value of recurring orders is HUGE for online stores and you need to improve your over all interface. I have lost customers as they get frustrated to use the customer account management system, its terrible

My long time subscription products unlinked and I was so upset thinking I'd lost all those customers. AJ got back to me so quickly and installed an app to get it fixed. They made it so easy to understand what I had to do and I got to fix the problem fast. AJ - You are an amazing human!!!!

Customer Service was quick and efficient! Owais helped me same day with the issue I was having setting up

We have been with Recharge for years and are now looking for another app to provide recurring payments. They do not provide adequate customer service and do not respond to urgent requests. They advertise that they offer video calls and will assist in the case of a total site shut down, and they do not. Our subscription products stopped working randomly on a Friday afternoon and they told us they will be back to work Monday and will help us then. In the meantime, we are unable to sell products and have a massive marketing campaign running. Our inbox is full of customers wanting to purchase and we cannot serve them because of Recharge's issue. They will not respond to emails. We are severely disappointed and frustrated and do not recommend that a business relying on recurring revenue use this app.

The data structure is a bit weird but it works as promised! Also great CX team thanks for all the help!

I use this app to manage a few different subscriptions. I had a small issue with something and I had it resolved within an hour of me sending my email for help. Highly recommend!

Very disappointed with this app currently. The customer support team is impossible to get ahold of and there currently is an error with a recharge workflow we have created (that was set up correctly and verified by their support team) but it is flawed and firing orders off at the wrong date.

Great customer service by Taylor P but there's still room for improvement in the app, in terms of regenerating updates from Shopify to Recharge.

Is there a timeline for regeneration or updates will be made automatically could be implemented anytime soon? As for now, I find it a bit frustrating and efficient whenever I make a change in the Shopify setting, I would need to let the Recharge team know so they can help regenerate.

I had a question about an error code. Recharge support was super helpful and quick to reply. They sent me detailed instructions on how to solve the problem.

ReCharge support has been very helpful in terms of resolving our issues. We switched. We had some difficulty with shipping rules initially but they helped resolve everything. The customer portal that the customer will see to manage their subscription is great looking.