Reviews (1,901)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost customer retention and satisfaction through customizable subscription plans and automated recurring payments. The seamless integration with Shopify and a user-friendly interface make subscription management straightforward. Continuous updates enhance app performance and functionality. Merchants also praise the reliable handling of recurring orders and payments. The support team is noted for its quick, effective assistance and knowledge, particularly in resolving technical and setup issues.

June 28, 2024

Kiki was awesome! Very thorough and friendly!

Hem Healer
United States
About 3 years using the app
Recharge replied July 1, 2024

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services

June 2, 2024

I've used ReCharge for almost a decade, and when I compare it to new offerings on the market it legs behind. But what has caused us to finally leave is being abandoned by support multiple times in situations where their errors have caused over a grand in monthly losses. The support team does not offer timely or thorough product support once you are signed up. The lack of accessible easy analytics also creates a logitics nightmare for my shipping department. ReCharge is no longer the king-pin for subscription apps on Shopify, I urge new store owners to search elsewhere and try new apps willing to try harder to earn your money.

Bewilderment
United States
About 5 years using the app
Recharge replied June 11, 2024

Thanks for taking the time to share this feedback. I have been in touch with my team regarding your concerns.

- Ty Bailey | VP of Services

May 17, 2024

The app and the service is probably the best in the market. It works really well and the setup is very easy. We are using it from years and we've never had a several issue.

But the best is the technical support: very skilled, and they are so fast to respond to every request! This is a very crucial aspect to consider when implementing a business critical solution like this one.

We're really satisfied with Recharge!

Caffitaly
Italy
Over 3 years using the app
Recharge replied May 20, 2024

We appreciate your feedback & review!

- Ty Bailey | VP of Services

Edited June 27, 2024

I have a great experience with Recharge. Despite a short timeframe for our launch, Vinse Ridenour and the team responded to my questions very quickly. Highly recommended!

KIIMA
Canada
About 2 months using the app
Recharge replied July 1, 2024

We appreciate you sharing your experience!

- Ty Bailey | VP of Services

June 16, 2024

Great app and super helpful team! Would recommend.

Mylk Made - Nut and Seed Mylk Bases
New Zealand
Almost 4 years using the app
Recharge replied June 25, 2024

We appreciate your kind words and review.

- Ty Bailey | VP of Services

May 1, 2024

Everything about Recharge is a class act. I used them while my business was active, and had a great experience setting up subscriptions and collecting recurring revenue from customers. Very simple and easy to use. I did end up having to close my account and worked with Bryan Nguyen who was a HUGE help and support with getting some charges reversed. It's very rare in the SaaS world to get refunded for anything, and Recharge made me feel like a valued customer by taking care of that for me. All in all, great app, great support. I'll be back if I ever open a product-based business again!

Lagom Body Co.
United States
Over 3 years using the app
Recharge replied May 13, 2024

We are very happy to hear about your positive experience. Thank you for the review - and the amazing shout out to Bryan!

- Ty Bailey | VP of Services

April 26, 2024

Our Dev team says: "We have been using Recharge for offering subscriptions on our coffee store for some time now, and I must say we're impressed by the quality of service they provide. The main thing which makes them stand out is their top-notch customer support. I have been personally helped by Nikola C. from the technical support team on several technical issues and I must say he's a pro at what he does! We have recently migrated our store from "Recharge checkout on Shopify" to "Shopify Checkout Integration" and the entire migration and post-migration experience has been smooth because of Nikola and other members of the support team. Not only this, but I have contacted them via live chat and several other email tickets and I have always received blazing-fast responses with practical solutions. The support team is very active when it comes to fulfilling customer's needs, and we are having a great experience over all."

Hermanos Colombian Coffee Roasters
United Kingdom
Almost 4 years using the app
Recharge replied May 13, 2024

We appreciate you taking the time to leave a review about your experience!

- Ty Bailey | VP of Services

June 3, 2024

Great app and great experience with customer support. Nena was super helpful in getting my issues resolved!

Quarter
United Kingdom
Almost 3 years using the app
Recharge replied June 11, 2024

We appreciate your review and the shout out to Nena!

- Ty Bailey | VP of Services

May 21, 2024

Solid reliable app, lots of features that help keep customers happy plus excellent, responsive technical support.

Bignose & Beardy
United Kingdom
About 4 years using the app
Recharge replied June 3, 2024

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services

June 16, 2024

Issue resolved with customer support.

SOFLETE
United States
Over 7 years using the app
Recharge replied June 25, 2024

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services