Reviews (1,912)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting customer retention and satisfaction by streamlining subscription management and recurring payments. They appreciate its easy integration with Shopify, user-friendly interface, and customizable subscription options. Continuous updates based on merchant feedback ensure the app meets evolving business needs. Additionally, the responsive and knowledgeable support team significantly enhances the app's reliability and usability, making it a key asset for businesses focusing on subscription services.

May 24, 2024

Tech support is excellent, Juan C. Helped me today and solved my issue very quickly.

Raw Wild Dog Food

Raw Wild
United States
Over 7 years using the app
Recharge replied June 3, 2024

We appreciate your review - and the shout out to Juan!

- Ty Bailey | VP of Services

March 20, 2024

Our Shopify store have been using Recharge for a long time now, even before I took over as the team's e-coms guy. I've just gotten the Recharge team to switch us to the new checkout system and it's been great, so it's the right time for me to drop a review! It's easier for me to control, and it's a new clean look on our order confirmation pages. Customer service was amazing, thanks to Mariah and team!

Sarnies Coffee Singapore
Singapore
Over 6 years using the app
Recharge replied March 21, 2024

We appreciate you taking the time to leave a review and a shout out to Mariah!

- Ty Bailey | VP of Services

April 17, 2024

We've been using Recharge for our subscription needs and couldn't be more impressed. First off, their customer support is top-notch. Anytime we've had a question or needed assistance, they've responded promptly and with real solutions. It's reassuring to know they're there to support us.

The subscription service itself is excellent. We're on the regular tier, and it's been perfect for our needs. Managing subscriptions has never been easier, and our customers appreciate the seamless experience. Recharge's platform is intuitive and reliable, making it a breeze to set up and maintain subscriptions.

Moreover, Recharge consistently adds value. Their features are robust, and they're always improving the platform based on user feedback. We appreciate a company that listens and evolves with its customers.

Forage Hyperfoods
Canada
About 2 years using the app
Recharge replied April 22, 2024

We appreciate you taking the time to leave this review!

- Ty Bailey | VP of Services

May 31, 2024

Nikola C. from Technical Support was super helpful. Very happy with Recharge.

Descorchify
Spain
Over 2 years using the app
Recharge replied June 3, 2024

Thank you for the review - and the shout out to Nikola!

- Ty Bailey | VP of Services

July 21, 2024

Support is fantastic!

Danes Coffee Roasters
Australia
Over 3 years using the app
Recharge replied July 29, 2024

We appreciate your shout out to the Support team!

- Ty Bailey | VP of Services

October 9, 2024

Recharge Subscriptions has been a great partner over the years! Their system and portal is extremely easy to use and has a lot of functionality packed in. I've never had an issue with it not working, so in terms of reliability 10/10.

My biggest complaint was that there was a lack of customization to their widget, but they just revamped it allowing you to customize it on so many levels. Props on listening to your clients!

Lastly, the reason for leaving my review is their customer support team. I had a really frustrating issue where my product gallery was not showing on my page and it seemed like the Subscription Widget was the cause, but their team stood by me and helped figure out that my theme was injecting some weird code that affected my product gallery. I'm greatly appreciative to Max S. and the developers who helped to figure this out.

LOA SKIN
Canada
Recharge replied October 21, 2024

Thank you so much for your review and feedback!

- Ty Bailey | VP of Services

June 4, 2024

Great help, quick response time. Thanks team!

Healthy Heights
United States
Over 3 years using the app
Recharge replied June 11, 2024

Thank you for your review!

- Ty Bailey | VP of Services

June 25, 2024

Bryan Nguyen was amazing! Super helpful and was able to help every step of the way!! So happy that I chose Recharge!

Shaken Not Stirred Cocktail Club
United States
2 days using the app
Recharge replied July 1, 2024

Thank you so much for your review - and the shout out to Bryan!

- Ty Bailey | VP of Services

June 4, 2024

Problems are always resolved in a timely manner. Questions answered within 24 hours. Always had a pleasant experience since 2016!

Girl On A Run Box
United States
4 months using the app
Recharge replied June 11, 2024

We appreciate you taking the time to leave a review of your experience with us!

- Ty Bailey | VP of Services

May 10, 2024

MC was super helpful and ensured both we and the subscriber would be happy with the resolution

MORI
United Kingdom
Over 7 years using the app
Recharge replied May 20, 2024

We appreciate the review -and the shout out to MC!

- Ty Bailey | VP of Services