Reviews (1,886)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer support, intuitive interface, and comprehensive feature set. The support team is noted for their quick and professional responses. The user-friendly interface makes managing subscription services and integrating with Shopify straightforward. Merchants appreciate the customizable features like seamless recurring payment automation, which boosts customer retention and satisfaction. The app is also recognized for its reliability and continuous updates, enhancing business operations and customer experiences based on merchant feedback.
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Support is fantastic!
We appreciate your shout out to the Support team!
- Ty Bailey | VP of Services
The rep Matt Ammirati was very efficient and helpful. Great customer service experience!
We appreciate you taking the time to leave a review.
- Ty Bailey | VP of Services
MC was super helpful and ensured both we and the subscriber would be happy with the resolution
We appreciate the review -and the shout out to MC!
- Ty Bailey | VP of Services
Absolute necessity for any subscription business. Really good technical support (shoutout to Bryan Nguyen!)
Thank you for your review and the shout out to Bryan!
- Ty Bailey | VP of Services
The communication and customer service experience were extremely disappointing. I received only one email notifying me of a steep price increase to $99 per month. When I contacted Customer Service about being overcharged, they showed little concern for my dissatisfaction, even though the initial notification email had ended up in my spam folder. It's surprising that Recharge wasn't more proactive in communicating such significant pricing changes. A banner pop-up or multiple communication channels would have been more effective in ensuring customers were aware of the new pricing. Overall, a disappointing experience.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
All apps have problems but the best thing about this one is that you can connect with Jaden W and get help and the answers you need very quickly compared to other apps. We spent weeks trying to figure out why our new website had a certain "bug". Jaden W was able to fix it in just a few emails in a couple of hours!
Thank you for the review and the shout out to Jaden!
Ty Bailey | VP of Services
We've been using Recharge for our subscription needs and couldn't be more impressed. First off, their customer support is top-notch. Anytime we've had a question or needed assistance, they've responded promptly and with real solutions. It's reassuring to know they're there to support us.
The subscription service itself is excellent. We're on the regular tier, and it's been perfect for our needs. Managing subscriptions has never been easier, and our customers appreciate the seamless experience. Recharge's platform is intuitive and reliable, making it a breeze to set up and maintain subscriptions.
Moreover, Recharge consistently adds value. Their features are robust, and they're always improving the platform based on user feedback. We appreciate a company that listens and evolves with its customers.
We appreciate you taking the time to leave this review!
- Ty Bailey | VP of Services
Great service from Nena! Quick and efficient, and very co-operative.
Glad to hear about your positive experience! Thank you for your review.
- Ty Bailey | VP of Services
Working with Recharge has been great. Straightforward and easy to pick-up, everyone we have worked with has been extremely helpful in getting us on our feet and running.
Thank you for your five star review!
- Ty Bailey | VP of Services
Customer support is superb which for me is very important!
Thank you for the shout out!
- Ty Bailey | VP of Services