Reviews (1,949)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its responsive customer support, user-friendly interface, and robust features. They appreciate the seamless Shopify integration, intuitive subscription management, and customizable options that automate recurring payments and boost customer retention. Regular updates add new functionalities based on merchant feedback, enhancing reliability and streamlining operations, which significantly aids in scaling subscription services.

August 28, 2024

Great app and great support!

Genesis Health Products
United States
About 2 years using the app
Recharge replied September 16, 2024

Thank you so much for the review!

- Ty Bailey | VP of Services

Edited August 27, 2024

Bad service and way overpriced! Beware. This company only cares about the $ in their pocket. EDIT: You can return funds charged with ZERO justification. Nothing justifies 400% increase. Especially when it is not specifically agreed to. You support can make it right but your company is greedy. So besides replying to this review with nonsense - you won't do anything.

NUMANU Collapsible Stool
United States
9 days using the app
Recharge replied August 26, 2024

Thanks for taking the time to share this feedback. We are sorry that our trial period did not match your desire for a full money-back guarantee.

We understand this price increase can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything else we can do.

Support: https://support.rechargepayments.com/hc/en-us/requests/new

- Ty Bailey | VP of Services

April 26, 2024

Our Dev team says: "We have been using Recharge for offering subscriptions on our coffee store for some time now, and I must say we're impressed by the quality of service they provide. The main thing which makes them stand out is their top-notch customer support. I have been personally helped by Nikola C. from the technical support team on several technical issues and I must say he's a pro at what he does! We have recently migrated our store from "Recharge checkout on Shopify" to "Shopify Checkout Integration" and the entire migration and post-migration experience has been smooth because of Nikola and other members of the support team. Not only this, but I have contacted them via live chat and several other email tickets and I have always received blazing-fast responses with practical solutions. The support team is very active when it comes to fulfilling customer's needs, and we are having a great experience over all."

Hermanos Colombian Coffee Roasters
United Kingdom
Almost 4 years using the app
Recharge replied May 13, 2024

We appreciate you taking the time to leave a review about your experience!

- Ty Bailey | VP of Services

July 12, 2024

Nick from e-shop genius was amazing to work with and handled everything perfectly.

Vitaclean
United States
About 5 years using the app
Recharge replied July 15, 2024

We appreciate you leaving a review!

- Ty Bailey | VP of Services

August 13, 2024

Great customer service!

Catalyst Pet
United States
Almost 5 years using the app
Recharge replied August 26, 2024

We appreciate your review!

- Ty Bailey | VP of Services

March 26, 2024

All apps have problems but the best thing about this one is that you can connect with Jaden W and get help and the answers you need very quickly compared to other apps. We spent weeks trying to figure out why our new website had a certain "bug". Jaden W was able to fix it in just a few emails in a couple of hours!

Optivida Health
United States
About 5 years using the app
Recharge replied April 8, 2024

Thank you for the review and the shout out to Jaden!

Ty Bailey | VP of Services

June 7, 2024

Recharge has been a game-changer for our Shopify store! Setting up product subscriptions was a breeze, and our customers love the convenience of receiving their favorite items at regular intervals. The interface is user-friendly, making it easy to manage subscriptions and customize intervals to fit our needs. Plus, their customer service is top-notch—responsive, helpful, and always ready to assist with any questions. Highly recommend Recharge for any business looking to add a subscription model!

Earthssplendor
United States
Over 1 year using the app
Recharge replied June 11, 2024

Thank you so much for your feedback and five star review!

- Ty Bailey | VP of Services

August 7, 2024

Tim was super helpful!

Zero Co Australia
Australia
Over 2 years using the app
Recharge replied August 12, 2024

We appreciate the review - and the shout out to Tim!

- Ty Bailey | VP of Services

May 1, 2024

Everything about Recharge is a class act. I used them while my business was active, and had a great experience setting up subscriptions and collecting recurring revenue from customers. Very simple and easy to use. I did end up having to close my account and worked with Bryan Nguyen who was a HUGE help and support with getting some charges reversed. It's very rare in the SaaS world to get refunded for anything, and Recharge made me feel like a valued customer by taking care of that for me. All in all, great app, great support. I'll be back if I ever open a product-based business again!

Lagom Body Co.
United States
Over 3 years using the app
Recharge replied May 13, 2024

We are very happy to hear about your positive experience. Thank you for the review - and the amazing shout out to Bryan!

- Ty Bailey | VP of Services

August 1, 2024

no good, they put their prices up significantly without notice and direct debited the amounts, when I realised they only refunded a fraction.

NEE-V Ingestible Collagen
Australia
About 2 years using the app
Recharge replied August 5, 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.

Support: https://support.rechargepayments.com/hc/en-us/requests/new

- Ty Bailey | VP of Services