Reviews (1,949)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its responsive customer support, user-friendly interface, and robust features. They appreciate the seamless Shopify integration, intuitive subscription management, and customizable options that automate recurring payments and boost customer retention. Regular updates add new functionalities based on merchant feedback, enhancing reliability and streamlining operations, which significantly aids in scaling subscription services.

August 1, 2024

no good, they put their prices up significantly without notice and direct debited the amounts, when I realised they only refunded a fraction.

NEE-V Ingestible Collagen
Australia
About 2 years using the app
Recharge replied August 5, 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.

Support: https://support.rechargepayments.com/hc/en-us/requests/new

- Ty Bailey | VP of Services

May 21, 2024

We migrated from Recharge to Yotpo Subscriptions last year, and realized pretty quickly the mistake we had made. We are now back at Rechage, and excited to see all the new products and features they are rolling out!
Jairus at Recharge was especially helpful during the migration process. He clearly explained each step of the process and walked us step by step through a successful migration back to Recharge.

Very happy to be back at Recharge!

Davids Natural Toothpaste
United States
About 4 years using the app
Recharge replied June 3, 2024

Very glad to hear about your positive experience. Appreciate the shout out to Jairus!

- Ty Bailey | VP of Services

June 25, 2024

So far very very happy with Recharge. Not only with the app itself, the functionality and how clean and simple everything is but mainly with the help and support I received from their team, mainly Vinse Ridenour who was there helping us get set up and launched every step of the way. There was never a question or issue that was not addressed and solved immediately. Very excited to see what recharge does for out business.

Riti
United States
About 2 months using the app
Recharge replied July 1, 2024

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services

March 20, 2024

Our Shopify store have been using Recharge for a long time now, even before I took over as the team's e-coms guy. I've just gotten the Recharge team to switch us to the new checkout system and it's been great, so it's the right time for me to drop a review! It's easier for me to control, and it's a new clean look on our order confirmation pages. Customer service was amazing, thanks to Mariah and team!

Sarnies Coffee Singapore
Singapore
Over 6 years using the app
Recharge replied March 21, 2024

We appreciate you taking the time to leave a review and a shout out to Mariah!

- Ty Bailey | VP of Services

May 29, 2024

I recently needed some tech support and was helped by Elijah. It was *hands down* the best support I have ever received. Elijah was prompt, clear, and kind. In 2 emails, Elijah was able to fully solve my problem. I am very impressed.

Vetz Petz Antinol CA
Canada
About 4 years using the app
Recharge replied June 3, 2024

Thank you for your review - and the shout out to Elijah!

- Ty Bailey | VP of Services

July 4, 2024

Eduardo M really went above and beyond on the support for me, his help saved me so much stress and i cannot thank him enough! He is a super hero!

Bunnies That Lunch
United Kingdom
Almost 4 years using the app
Recharge replied July 8, 2024

We appreciate you taking the time to leave a review - and for the shout out to Eduardo!

- Ty Bailey | VP of Services

July 19, 2024

Courteous, professional and timely customer support. Much appreciated dealing with real humans in these times where AI has replaced customer service personnel in too many businesses.

InfoDefender
Canada
About 3 years using the app
Recharge replied July 22, 2024

We appreciate you taking the time to leave a review!

- Ty Bailey | VP of Services

April 23, 2024

We have been using Recharge since September 2022 and are quite happy with it. Starting subscription business has definately been a great addition to our business. The app is working well. Its my impression that Recharge works continuesly to develop new functionality and improve performance, which is also important for us. Customer services are always very helpful and usually fast to reply. Now with European opening hours its even better. Thanks Nena for your help today.

Green Goddess
Denmark
Almost 2 years using the app
Recharge replied May 13, 2024

Thank you for the five star review and all of your feedback!

- Ty Bailey | VP of Services

May 23, 2024

We have been using Recharge for 2 years and we are very happy with it, Recharge is really great app for subscription management. It provides almost all tools for you to customize the experience and has support for password-less login which can useful when you need it.

In addition to being a great app we like their customer service a lot, when we needed help very first time Irving O helped us carefully and we could be able to resolve the problem in a couple of hours!

Centrum Supergreens
United States
12 months using the app
Recharge replied June 3, 2024

Thank you so much for taking the time to leave your feedback!

- Ty Bailey | VP of Services

June 11, 2024

Support team responds quickly and helpfully, and new features are regularly added, making it even better for merchants.

Bunny James Boxes
United States
Over 5 years using the app
Recharge replied June 17, 2024

We appreciate your review!

- Ty Bailey | VP of Services