Recharge Subscriptions

We've run into some bumps with customer payment and billing issues and while the issues were frustrating, we really appreciate how quick and responsive the Recharge support was. Nigel was very helpful!

Good app but when you face any problem their customer service is not existent. This is so frustrating. When you have to pay for shopify and their app. We have 5 shopify stores and we use a lot of apps. This one has simply the worst customer service you can imagine. They just don't care because when they lock you in it's hard to get out. Just go through their facebook and read the comments everyone has the same complain. You wait weeks for any relevant answer. YES WEEKS.

I have been a customer of Recharge since 2018 and since the recent changes we have lost over 30 subscription members and no new memberships can be created due to an issue with the new updates they recently did. they advised me to change my theme which i did and still nothing. this has been such a headache and waiting days for someone to respond. customer service is 0.

Recharge has helped our business seamlessly implement subscription options directly into our preexisting shopify website/store. The customer service team is very quick and helpful with every step of the process. - Nutrasumma Inc.

Good app. Maybe a bit pricey when you are just starting out with no subscriptions, but seems to do a lot for the price with excellent support, so far. Only thing I would like to see is being able to set a custom start / renew date on certain products. You can do it manually once a customer has subscribed. So far is has been very easy to use and setting it up on the site couldn't be easier. Support helped make a few changes to the help pop-up, which I don't understand why more stores don't do.
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Gordon has been a fantastic help and is always ready to jump on a call to assist. Very very good and always impressed

Terrible customer service, terrible software. They do not provide you with a phone number, and you are at the mercy of their staff to reply. Which is, on average, 10-24 hours or more. I have been working with them for their Shopify cart conversion (that all Recharge customers are being forced into), and it has been an absolute nightmare. After finishing the conversion yesterday, now my website will not even add a subscription product to cart. I have been losing potential subscribers for nearly a month due to an error with their checkout that they *cannot identify*. It took long enough to get them to begin the cart conversion. Now that it is finished and it DOES NOT WORK, there is NO urgency on their behalf to help fix this. They typically reply with more questions, and ask you to confirm something multiple times before proceeding with a solution. I hardly ever write reviews, but am compelled to do so because I am shocked at how inefficient they are. For the record, this is the second time this year that I have had to correspond with them for assistance. Two separate issues, two awful experiences. Choose another recurring payment app.

Vinse was amazing in helping me set up Recharge. He ensured my integration was smooth and easy. I am excited to roll out subscriptions, and I look forward to reverting back in a few months after use.

I am still trying to understand this app. But the customer service is very good. We use it for combining discounts and subscriptions

I have been using recharge for over 7 years and had very little need for help but when I did come up against a small problem, the issue was sorted (via back and forth email as I am not a high paying valued customer).

Sadly, as a small business with a small customer base the latest price increase from $20USD a month to $99 USD a month will mean I will also have to cancel.

Perhaps Recharge doesn't want small business anymore, that's why they are pricing so high.

I tried to contact support, but never received a reply. I imagine they have been inundated with unhappy customers. I don't understand and can't see what features and benefits are there to value the 5x price increase.

I'm truly disappointed, and very sad after being a loyal customer.