Reviews (1,949)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its responsive customer support, user-friendly interface, and robust features. They appreciate the seamless Shopify integration, intuitive subscription management, and customizable options that automate recurring payments and boost customer retention. Regular updates add new functionalities based on merchant feedback, enhancing reliability and streamlining operations, which significantly aids in scaling subscription services.

January 19, 2024

We have been users of ReCharge for a while, but just switched to use Bundles for our subscription and it simplifies everything. Our customers can now select what they want to receive every month based off what we have in stock, which is a real game changer. Irving from the Customer Service team was instrumental in making sure we had everything we needed and that the migration was a success.

Paint Plot Australia
Australia
Over 3 years using the app
Recharge replied January 22, 2024

Thank you so much for taking the time to leave a review!

- Ty Bailey | VP of Services

Edited December 6, 2024

We've been using Recharge for our subscription needs and couldn't be more impressed. First off, their customer support is top-notch. Anytime we've had a question or needed assistance, they've responded promptly and with real solutions. It's reassuring to know they're there to support us.

The subscription service itself is excellent. We're on the regular tier, and it's been perfect for our needs. Managing subscriptions has never been easier, and our customers appreciate the seamless experience. Recharge's platform is intuitive and reliable, making it a breeze to set up and maintain subscriptions.

Moreover, Recharge consistently adds value. Their features are robust, and they're always improving the platform based on user feedback. We appreciate a company that listens and evolves with its customers.

Irving is great for customer support too. We really appreciate his work.

Forage Hyperfoods
Canada
Over 2 years using the app
Recharge replied April 22, 2024

We appreciate you taking the time to leave this review!

- Ty Bailey | VP of Services

May 17, 2024

The app and the service is probably the best in the market. It works really well and the setup is very easy. We are using it from years and we've never had a several issue.

But the best is the technical support: very skilled, and they are so fast to respond to every request! This is a very crucial aspect to consider when implementing a business critical solution like this one.

We're really satisfied with Recharge!

Caffitaly
Italy
Over 3 years using the app
Recharge replied May 20, 2024

We appreciate your feedback & review!

- Ty Bailey | VP of Services

August 2, 2024

Poor customer service. AI automated response via email not clear help to get myself migrated over

Conscious Moss
United Kingdom
About 2 months using the app
Recharge replied August 5, 2024

We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now and we’re always interested in chatting to know how we can improve.

- Ty Bailey | VP of Services

July 19, 2024

An easy implementation experience. Very grateful for the team that walked us through every step of the way with diligence. Excited for the stats to come!

Morgan Julia Designs
United States
25 days using the app
Recharge replied July 22, 2024

Thank you for your feedback and five stars!

- Ty Bailey | VP of Services

March 11, 2024

If you run a subscription box business through Shopify, Recharge is the place to go. We have been using Recharge since 2016 and have had almost 0 issues or concerns. When there is a concern that arrives, they respond quickly. 5 Stars!

www.thewitchesmoon.com
United States
Over 7 years using the app
Recharge replied March 21, 2024

It's great to hear about your positive experience! Thank you for sharing.

- Ty Bailey | VP of Services

June 26, 2024

Jenalyn got my problem solved really quickly — super glad to have switched over to ReCharge. My subscriptions are so much easier to manage now.

Everyday Explorers Co.
United States
3 months using the app
Recharge replied July 1, 2024

We appreciate your five star review - and the shout out to Jenalyn!

- Ty Bailey | VP of Services

July 3, 2024

Ola helped me so much but resolving my technical problems in a very quick manner. I appreciate the assistance!

Smidge®
United States
About 4 years using the app
Recharge replied July 8, 2024

We appreciate your review!

- Ty Bailey | VP of Services

Edited November 26, 2024

Recharge support is fantastic. We were with a smaller subscription management company prior and it might be days before we heard back from them. Recharge does a great job at prioritizing support tickets and replying promptly, even to low level issues.

Entry Envy
United States
10 months using the app
Recharge replied July 1, 2024

We appreciate your feedback!

- Ty Bailey | VP of Services

May 3, 2024

Convenient way to manage subscriptions for customers and increase business opportunities. Customer support has also been great so far!

Maud's Coffee & Tea
United States
Almost 4 years using the app
Recharge replied May 13, 2024

We appreciate the review!

- Ty Bailey | VP of Services