Reviews (1,953)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and satisfaction through effective subscription management and seamless Shopify integration. Its intuitive interface and customizable features, such as subscription plans and intervals, suit various business models. Merchants also praise the responsive and professional support team for their quick problem-solving skills, making it transformative for businesses with subscription models.

Edited July 27, 2021

There are many bugs that cause my customers repeat orders not to go through each month and I can never understand and take ages to try to figure each problem out, I hope this will be improved soon, although the I'm very happy with the customer service

Swiss Toniq (Darwin Capital sarl)
Switzerland
About 4 years using the app
February 8, 2022

I had a very good and effective customer service experience. Really supportive and fast. Problem was solved

Om Deli
Germany
2 months using the app
February 16, 2023

Absolute garbage. Where to even begin? Save yourself a LOT of headaches and don't come anywhere near this horrendous app.
Horrendous functionality, horrendous support, horrendous documentation. Absolute joke but not funny.

Aria Lattner
United States
About 4 years using the app
November 17, 2021

Received good support with an issue after custom theme install which solved my problem very quickly. Only reason I'm giving 4 stars is because a little bit of code was left on a theme file which I had to clean up. Other than that a very positive experience.

Koru Nutrition
New Zealand
About 4 years using the app
April 6, 2022

I had a really good experience with this app. Support is always extremely responsive and helpful. Like it a lot more than what else is available.

SUBI
Canada
2 months using the app
September 22, 2022

Basically, the most important feature that is paying for the subscriptions does not work. If you add it to the chart it works, but if your clients choose to use the pay button they get an error. And they expect us to pay a developer in order to fix this. For us is like false advertising, since the app basically does not work properly.

Carving Social Club
Spain
Over 5 years using the app
December 13, 2023

I was reluctant to sign up to Recharge at first because of the higher price vs the lower priced subscription management apps available, however I have to say this is already proving extremely valuable.

First it's a well built app which just works so I don't have to worry about that, and the support team has always been highly responsive and extremely helpful with their responses (thank you Vincent for your support just now).

I also have found that more revenue is being saved because of the workflow from Recharge to encourage skipping, rather than a straight off the bat cancellation from the customer, so it's already proving highly valuable.

Great app, highly recommend!

Kaigum
United Kingdom
2 months using the app
Recharge replied December 19, 2023

Thank you for taking the time to leave a five star review!

- Ty Bailey | VP of Services

May 12, 2022

I love this app, everything was simple to install and I love how it looks on the store. Customer service is top notch as well- highly recommend!

Gift The Gospel
United States
2 months using the app
August 2, 2022

We're not in love with the ReCharge app. It's a bit non-intuitive and wonky for customers to easily make changes. Seems most can not figure out how to log in to their accounts. I WILL say that we've recently had an issue that we have been dealing with ReCharge Customer Support, and they have been fabulous. Specifically Zachary and Hector. Prompt, efficient, and effective has been their troubleshooting. They're exemplary.

gfJules
United States
About 5 years using the app
Edited August 6, 2021

Great experience so far, Evangeline on the ReCharge Support team was extremely helpful! We had a non-standard issue, and she truly went above and beyond to make the app work for our business

Joe 2.0 Coffee
United States
2 months using the app