Recharge Subscriptions

Dommage !

L'augmentation de prix annoncée rend l'application vraisemblablement caduque pour beaucoup de petits stores Shopify qui ne font que professer quelques subscriptions parmi les commandes.

Pourtant, le support client avait toujours été rapide et très efficace quand nous en avions eu besoin -- il y a plus de deux ans. Les scénarios de recharge sont d'une grande utilité et l'application est globalement assez simple à utiliser.

Im rating the agent not the app, handled my enquiry first time fast! The app is ok but very fiddley to get it to work as required

Be CAREFUL with this company. We have been using their free platform for a couple of years, it is very lacklustre and we were looking for an alternative. They upgraded us to their higher tier to try it out, and it wasn't much better - but instead of putting us back on the free tier, they started billing us $500 per month after the trial! We have been trying to get them to stop billing us since August and every month they charge us $500 USD or more for something we are not even using!!. It's infuriating! They just reply saying "the free tier doesn't exist anymore" and then they still charge us!

You cannot remove your credit card, you cannot change your billing tier - you are at their mercy. We now have to just shut down our subscription service entirely since removing the app is (hopefully) the only way to get them to stop charging us!

Been using Recharge on plenty of projects and have not been dissappointed yet! Great support from Malik

Recharge has been a nightmare for us from day 1. Their customer support has been non-existent, they refuse to help if you have other apps installed and blame everything that doesn't work on other apps - even though we paid a premium for 'priority' support. They don't support currency conversions, so discounts actually ADDED the value of the discount to the price. When we had complaints from our customers on how confusing the customer portal was, they charged $300/month to customize it, and you still have to pay a developer 1000s on top of that. After more than 2 years, we finally found another solution that works for us and we have never been so happy to get rid of an app than Recharge. Good Riddance.

Almost ready to go live with ReCharge Subscriptions, the app is easy to use and looks professional. We've had a couple of small conflicts with our theme that the ReCharge team are resolving for us as we speak. The customer support from both Alona and Jamison has been nothing short of fantastic, I would highly recommend ReCharge to anyone looking to add recurring payments to their Shopify store. 5/5. George, Protein Package (proteinpackage.co.uk)

Recharge has been a great addition to my business and their customer support team has been very helpful in getting me started, especially Juan C. Thank you and I highly recommend this service.

Terrible experience and terrible customer service.
We just added Recharge and some of the products were set to be subscription forever, although we wanted to undo them.
Not only that, now our customers cannot add them to their cart, it is a massive bug. Currently is costing us some money. We asked for help, and they didn't get back to us. Every day we are losing money and still waiting for a response

This app is relatively easy to setup and manage, and works quite well. However, there are couple things that would need to be addressed: 1) the Recharge app creates a duplicate of the original product, which leads to unnecessary the clutter in the Products list, and 2) once you add the product to Recharge's product or ruleset list, the name (title) of product will not be updated there, if you change it - you'll have to remove then re-add same product for updated name to show up on Recharge mode, which is cumbersome. It would be nice to have name updatable along with other parameters, or have an ability to edit it within Recharge's own product or ruleset lists.

Awful app. Refuse to respond and refuse to cancel my account. they haven't replied to my support tickets in weeks and keep charging. Satay away from this scam app and go with something else!