Reviews (1,954)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer retention and satisfaction through effective subscription management and seamless Shopify integration. Its intuitive interface and customizable features, such as subscription plans and intervals, suit various business models. Merchants also praise the responsive and professional support team for their quick problem-solving skills, making it transformative for businesses with subscription models.
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Jairus was fantastic in helping with a number of complicated integrations, this was the second time I've worked with him and ReCharge and I can't recommend them and him highly enough.
Great onboarding support from our representative. Had hiccups getting the program transferred over but were able to get things figured out with support and program is running well. Cheers.
the support is fast and great (we had Alicia J to help our issues with system), but the app itself is 3 stars since its not friendly for Asia market use. the time frame is US or CANADA base so we have to always edit customer's order when we process them. also first name and last name flip so it was very confusing for our customers. If in the near future you could create the app more friends for Asia (like Japan), that would be great.
Great service from Clayton and Javaughn re bulk edits to orders when we needed it. Timely, clear and polite. Thanks
Big thanks to Matt. Prompt response to my email and great options to help me with my customization request. This app works very well.
This app is helpful for me to grow my business (though it does have some bugs occasionally)
Support staff is attentive and helpful when I emailed them.
Thumbs up!
Very helpful customer service and great app.
Thank you so much for taking the time to leave us a review!
- Ty Bailey | VP of Services
Recharge has worked well for our new subscription club. Gordon was very helpful during on-boarding.
I have been using ReCharge for 4 months now and I'm very happy with it. The customer service is great. we have converted about half of our regular customers to auto-renew. It's easy to go in and make changes, and the customers get clear email updates on their accounts.
Compared to other subscription apps, this one is most completed. Their support is amazing and they fixed the translation issues quite quickly. However, I needed to stop using the app and Shopify platform because the new integration with Shopify checkout doesn’t SEPA direct debit, most important payment method in EU. Very unfortunate after all the effort we put into it, but that’s the lack of functionality from Shopify side and not willing to temporarily accept the ReCharge legacy checkout.