Recharge Subscriptions

Integration not smooth, support would be wise to dig into why it's not working before assuming it's a third party page builder.

Thanks Meredith, Mary and Alicia J, for the help from the ReCharge team.
The support has been fast and very helpful.

Customer support is does not meet our expectations... they will only do email... will not get on the phone with you, dance around the issue and rarely fix it. I end up having to add other apps or find work arounds to make my site work properly with the app

This app is really one of the worst apps I've ever used. I started using shopify about a year and a half ago and started using Recharge since May for context. I have tried for the past 5 months to accept the flaws but it is terrible. To put it simply, every month there are errors to which support just replies "there are many reasons for errors", and i have to ask about 2-3 times before the charges are regenerated. I am not sure if they don't understand me but they always go a roundabout way before finally understanding my request. The number of things that cause errors is phenomenal. A customer can be subscribed and charged fine for 2 months, NO changes made on their part or mine, and suddenly the next month there's an error. A customer can purchase from me normally, but then under the subscription apparently there's no shipping zone set up? How is that possible when they purchase from me ALL the time or just was subscribed the month before? If you want a charge regenerated you can't even list the names of the customers. You have to provide them with the email address. Imagine if you have 100 errors, you have to click through the customer's page, copy and paste the email addressed INDIVIDUALLY to support to get it done? No to mention they take forever to reply you? The last straw was I had insufficient inventory listed, which is my fault, and so the charge had to be regenerated. I set it to charge the next day, it did not. I emailed support and they regenerated it for me, but suddenly the next month's charges were ALL errored. SO the problem just carried forward to the next month? and If i manually retry the charge, all the bills turn to $0? Why should one error just lead to another? To multiple others actually. And if you email them about the multiple errors they seem to only respond to one at a time. Example: Email problem A and B, answers A and then bot sends "how would you rate my support?" when i haven't even got B sorted out? Terrible app for 60USD, terrible support. App needs SOO much work. I don't even know why it is launched. It’s very suspicious that all the bad reviews were removed and only shows reviews from 6 Nov onwards. My review is truthful, please be warned.

The app works fantastic. Super pro. The support team is top-notch. Answers super fast and is proactive with your problems. Recommend 100%!

There were a lot of underlying issues that were not clarify up-front. We had to contact support back and forth for help (some even took 3-4 days to respond which affected our store performance).

Acabo de empezar a usar esta aplicación y me gusta mucho las posibilidades que me da y como se integra con mi tema de Shopify, con ganas de sacarle mucho partido. Pero si debo destacar algo hasta ahora por encima de todo, es el gran soporte que tienen, amables, rápidos y eficaces.

We run a healthy and personalized dog food e-commerce and we use Recharge to manage our subscriptions. We are very happy with the experience and specially the customer support is great.

ReCharge has the best support team. They are always quick to respond, they fully understand the issue and they provide a well thoughtout and helpful response.

They also stayed with me until the issue was resolved. I have been really impressed with the ReCharge support team and the ReCharge Migrations support team.

Recharge has been a great solution for my new business. At $99 / month I can accomplish everything I need and don't have to spend $500 / month or more like some of the competitors. Recently had a customer service technical question and their CS rep emailed me back within minutes and solved my problem. Great experience so far!