Reviews (1,901)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to boost customer retention and satisfaction through customizable subscription plans and automated recurring payments. The seamless integration with Shopify and a user-friendly interface make subscription management straightforward. Continuous updates enhance app performance and functionality. Merchants also praise the reliable handling of recurring orders and payments. The support team is noted for its quick, effective assistance and knowledge, particularly in resolving technical and setup issues.
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AWFUL CUSTOMER SERVICE
I recently migrated over to a new website and needed to migrate my Recharge customers over to the new website, and after nearly 2 weeks I am STILL WAITING for my customers to be migrated over by Recharge and now at risk of loosing business as a result. AVOID THIS APP
This is a very bad app. They advertise that it's fully integrated but its just not. Do you yourself a favor and google ReCharge for Shopify Everything It Claims To Be? for you start. It will give you a more honest review. I wish I read this before we signed up
I often hesitate to contact any helpdesk support as I fear I won't receive a quick response, and keep trying to troubleshoot myself to find a solution, but Hector and his team were super quick to respond and fix a number of issues I had with the subscription service, which is reassuring when the app is there to dealing with my customers and their payments. Thanks team!
Prepare to annoy and frustrate your most loyal customers, and receive numerous emails to help manage their subscriptions. App is so buggy at the moment that I can't even manage my own subscriptions with them. If I, the owner, can't do it, you better bet your customers can't. Been using them for over a year!
Excellent support! Nikola was great help. Documentation could be better tho. Some things are unclear like changing some things in bulk could be better documented.
We really appreciate your feedback and will be taking the time to bring your review up to the rest of our team for future updates. Thank you for the shout-out to Nikola!
- Ty | VP of Services
Probably the most UN - USER FRIENDLY app on Shopify. Customers find it hard to swap, pause, cancel, items. Admin backend is terrible and backward, need 100's of clicks to make changes and have to do everything ONE BY ONE. Support is slow unless you PAY FOR PREMIUM SUPPORT. You should know the value of recurring orders is HUGE for online stores and you need to improve your over all interface. I have lost customers as they get frustrated to use the customer account management system, its terrible
The app is very easy to install. The customers interface is comfortable to work with, but not always intuitive. Customer support is great. Vary fast, very efficient and very friendly. Thank you.
Recharge seems to be the standard subscription app for Shopify. It does its job, but from the customer's point of view, it's not intuitive. We receive a lot of customer support requests asking for help changing ship date, flavor, etc. However, they are continually updating and it is improving. The customer support has been very good, but it does not always integrate as seamlessly as I would expect.
Affordable, easy to use, professional look. The customer service and technical support teams responded very quickly after submitting a couple of tickets and were very helpful in assisting with the issue I was having.
Great app. Can be difficult to use at the time, but they have a great customer service and support team.