Recharge Subscriptions

Overall ReCharge is a very good app that provides the ability to offer subscriptions to our customers. The support team has also been very responsive and helpful in addressing any issues we have run into.

I do think that having some added customization/flexibility in the way bundles are set up and function as well as within the interface would be very beneficial and take the app to another level. Some things are a bit limited and have required workarounds.

Recharge has been great so far, but it's the support from Katarina N that makes it an overall excellent experience for us as a business. She's always quick to respond, has crazy levels of attention to detail and goes the extra mile to resolve any issues we have. Thank you!

We converted to Shopify 2.0 and worked with your team, specifically Matt A., to make sure everything transitioned smoothly. We had to reset our system but everything worked out great!

ReCharge has made it easy for us to offer subscription shipping to our customers. The only features I'd like to see in upcoming releases are: - Full multi-currency support (in the works)
- WYSIWYG editor to updating email notification templates
- A more intuitive way to offer free shipping for subscribers only

I wish I could give this app 1/2 a star. Initially, app worked as expected - but over the last year, we have experienced key functionality failures. My business missed out on thousands of dollars that were supposed to be auto-charged by this app and despite the date being set... it did not charge the customers. Now we have to go back and attempt to manually reach out to each customer for those payments. What a nightmare and embarrassment. I will no longer be using this app. Oh and there is no way to contact a live rep - only via emails. Wish I never used this service.

Katrina gets 5 stars! She is responsive, thorough, patient and detailed. I'm new to working with ReCharge and Katrina takes the time to make you feel like your questions and concerns are her top priority. Many thanks!

Easy to use App to set up subscriptions. I had a minor issue regarding my theme and their support was able to fix it quickly and efficiently. I highly recommend this to any shop owner!

Was on this app for almost 3 years. Now they say they are switching and charging everyone $99.00 a month. This created a lot of work for me now, Not happy about this.

We rely on ReCharge to process all of our subscription orders, and so far are very happy with the experience. Customer service, in particular, is responsive and very helpful -- a customer service rep named Chris with whom I've recently been tackling an issue is a particular stand out!

Pros:

- Responsive customer support (thanks Thomas)
- Easy to migrate off Recharge, which you will need to do when you realise you have made the wrong choice

Cons:

- Expensive
- Poor documentation
- Clunky, slow and ugly UI for front end and backend users

Use something else, there are apps out there that are as good but don't cost the world.