Reviews (1,763)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration, user-friendly interface, and robust features. They appreciate its continuous improvements, reliable platform, and customization options. The customer support is praised for prompt and effective service, with team members like Nikola C. and Mariah receiving special mentions. Unique features like password-less login and Shopify Checkout Integration are positively noted. Merchants report increased recurring revenue and customer loyalty, and value its inventory management, order rescheduling, and insightful reporting capabilities.
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Great customer service from Renata V. Helped me get my store and subscriptions up and running in real-time and I didn't have to wait for an email back.
Support has been great -- Juan, Jon, and Terrell have all been so prompt and helpful! The chat support is very responsive.
Customer support is excellent against a recent comparison versus Skio who just ghost you and were not at all helpful.
Thank you so much for the positive feedback. We're really glad to hear that you've been enjoying your experience with Recharge and our support team!
- Ty | VP of Services
Juan was great and explained everything well. Very helpful and kind. He was through in explaining everything that I needed to navigate the app.
The support is really amazing and quick. I was having issues on my subscription products. They debugged and resolved my issue within 2 days. Definitely recommended for merchants.
First of, the app is a great app, the service that the app provides is awesome. However, you have to pay 300＄/ month if you want to customize the theme. If you want to change colors, that is easy in their CSS builder. But it stops there... When reading out there live chat is really lousy with slow answers, answers that clearly states that the one on the other side of the chat haven't read what you just wrote. And this persons tip for me was to reach out to one of there partners... Costs from 1000＄... Also, translation is a beast. Manually translation over 100 sentences.
Did not work for us, as we are based in India and subscription payment works only with SHOPIFY PAYMENT, but SHOPIFY PAYMENTS are not available in India.
Terrible experience and terrible customer service.
We just added Recharge and some of the products were set to be subscription forever, although we wanted to undo them.
Not only that, now our customers cannot add them to their cart, it is a massive bug. Currently is costing us some money. We asked for help, and they didn't get back to us. Every day we are losing money and still waiting for a response
PLEASE PLEASE PLEASE don't get fooled by their positive reviews. This app is an evil. Their customer service is awful. A pure waste of time and money. Read NEGATIVE REVIEWS first.
I used this app for my subscription orders solution. Still learning to use it but the help docs and support is amazing. No wonder the reviews are so good.