Reviews (1,768)

Overall rating
4.5
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, user-friendly interface, and robust features. They appreciate its continuous improvements, reliable platform, and customization options. The customer support is praised for prompt and effective service, with team members like Nikola C. and Mariah receiving special mentions. Unique features like password-less login and Shopify Checkout Integration are positively noted. Merchants report increased recurring revenue and customer loyalty, and value its inventory management, order rescheduling, and insightful reporting capabilities.

March 1, 2022

The support is really amazing and quick. I was having issues on my subscription products. They debugged and resolved my issue within 2 days. Definitely recommended for merchants.

BloomBox Club Spain
United Kingdom
1 day using the app
October 14, 2021

Exceptional customer service! I've reached out a few time getting set up. There are a few features that don't exist yet that would be really helpful though - hopefully they will consider my suggestions :)

The Escape Mail
Canada
26 days using the app
August 17, 2021

I do not recommend this app because of the poor service. I have been trying for two weeks to solve the problem of wanting to use the app and I got tired of waiting. Very bad support service. They just don't care about their customers.

Dr. Carlo Blanco
United States
26 days using the app
May 6, 2021

We got all our products uploaded and in almost no time, the app malfunctioned. You will get a templated email that says your problem is complicated and it has been escalated. Then, you will not hear back from them. Seems like they are badly broken right now. Maybe if you are reading this at a later date... it might be fixed. Today, it is broken.

Bean Nation
United States
24 days using the app
Edited December 1, 2020

For over 5 weeks now I go back and forth with many many emails being sent to implement Recharge with my custom bought theme. The support was kind of fast 1-2 days reply time - but the answers weren't always helping 100%. Especially with requesting customization of any kind to make this app work like I wished - but I understand that policy. They were really helpful in providing articles to their knowledge base (which I have read for hours and days now) and finally resolved an issue I had with currency conversion, where the subscription widgdet didn't show properly. AMAZING! So Kudos for the customer service! :)

We are not live yet, but so far everything seems to work for now. I love the integrations with so many other apps. Im also using Goaffpro for Affiliate marketing - The PRO is that coupon codes that are created in Goaffpro only automatically sync with Recharge - no other Subscription Service App here on Shopify. But I expected much more from the leading company for subscriptions on Shopfify with 60$ a month + percentage on sales.
Features that are missing and should be added/improved in my opinion:

- Custom Tags: Why is that not possible? They only Tag customers with 3 of their predefined tags!!
I have several subscription plans that I want to give customers access based on their tags on our shop. I have to spent 15$-40$ dollars per month more for "Customer Tagger" to be able to custom tag a certain customer that buys a specific subscription product. This tag should automatically be removed if the subscription is canceled. Paywhirl has that feature implemented. Why not Recharge?

- The UI of the App: is not very clean and not very straight forward, but I got used to it after several days. Too many clicks to reach what you are looking for (right upper corner, normal menu, tab menus in menus...) But thats just my opinion in 2020..

- Checkout Page: Very basic design - You can change some sentences with their Translation function and Css. But if you are using a workflow for a plan that starts with lets say 50€ and then all the recurring months it should be 5€. There is no way to show that amount correctly in the order summary. You have to use several workarounds (rename your product) to let the customer know, what they really have to pay the next month when they subscribe. Doesnt look very trustworthy to new potential customers on your shop...

- Thank you Page: More than basic - Yes you can add html. No options to upsell or add a download link/button for our digital products, where it would be placed to be user friendly. You can only add html to the very bottom of the page in the footer.
- Taxes: In germany because of Covid my shop will work with 16%. In 2021 it will go back to 19%. Everytime I update the taxes in my shop - I have to manually write them a message?!? Why is this not synced automatically?

- Membership Area: Their knowledge base kind of walks you through this. Im pretty decent with coding - but this is a nightmare for someone that doesn't know any code... I didnt get it to work, but used some own customizations.

For a small business that is just starting out this really is a lot of money. Considering I also have to buy another third party app to get all the functions I need that I expected to get from the top subscription app here on Shopify. Im a little bit dissapointed now, thats why I wrote my review.
Because of all the integrations, Goaffpro Affiliates Coupon Sync, nice customer support and my hope that I can rely on everything really working when we go live I will probably still go with Recharge. I hope this feedback helps to improve the app in the future.
Looking forward to a healthy and good business relationship.

PresetLion
Germany
21 days using the app
July 23, 2021

This app has gotten much better with the updates that were made to it recently. The support is also top notch.

TRV Nutrition
United States
8 days using the app
January 18, 2022

I used this app for my subscription orders solution. Still learning to use it but the help docs and support is amazing. No wonder the reviews are so good.

athis-seoul
South Korea
About 7 hours using the app
June 18, 2021

Quite simply the worst customer service I have ever experienced! Installed the app, my customers could not checkout - I am using a premium theme, and there was no error to say that their app and my theme would not work... We installed the code they asked us to install, still didn't work - then told us that they could not longer help! F*cking useless! Has so much potential..

Plonk Wine Co
United Kingdom
3 days using the app
July 30, 2021

I have used ReCharge for years now and every time I've had a question or concern they have responded to me promptly and have been able to assist me. Highly recommend them and their service.

Formwell Supplements
United States
About 3 hours using the app
Edited December 24, 2022

This app had legal terms that covered the checkout page. I never was able to find a way to remove this. The legal terms covered other text. I was only able to move the widget around on the page but never remove the legal terms. This made the app unusable. If the app covers your websites text and makes reading about your product impossible why use this app?

August Moon Organics
United States
3 days using the app