Recharge Subscriptions

Great support through the onboarding process. Has done everything we expected for supporting our subscription offering. The new theme for the subscriber portal is a huge improvement.

We had a great experience with Jairus Streight, he was super supportive, and our onboarding process was smooth. I would highly recommend Jairus as your onboarding manager.

It has been a really rough ride migrating our store from WordPress to Shopify but the customer support at ReCharge has been a really great help.

There are better subscription solutions out there. I tried using this app for subscriptions, but I had to change the API keys for my payment provider and ReCharge doesn't allow us to to change API keys securely in the app, and the support team asked me to email them the new API keys, which is completely insecure. How can I trust a company that suggests that? Any decent app would allow me to securely update the keys directly in the app, without having to contact their support team, or send via insecure methods.

Great app and great customer support. It gets the job done, and helps us manage what are soon to be over a hundred subscribers.

Stefan was super helpful and went above and beyond to make sure I understood the migration process. it was more complicated than expected... but ReCharge is there for every step.

The app is NOT made for stores outside of the US. Main issues (1) It lacks A LOT of localization (translation into other languages) as it is very US centered. Even though they have a Translations tab there are many fields that are not translatable not even if you hire a dev. Only option is to pay $300 and become Pro. Support team does not take notes of changes needed either, so it´s a dead end.
(2) Support team knowledge is very shallow they basically replicate what´s already written in the wikis or tell you the issue is with your theme or shopify. I am facing an issue with an email notification that shows incorrect information even though the code is correct, and no response from their senior support team in weeks. It took me 4 emails to convince them that it wasn't working (shouldn't it be the opposite?, that is, they help me instead of doubt me?)

Recharge team is beyond helpful and hands on when asked of them! Jairus went above and beyond helping us launch and Grey has helped us optimize by answering all further questions & recommending ways to improve. The app works just as needed with all the KPI's we are typically looking for and is very easy to manage as well. Since this is a new functionality for our brand, we would love to have a comparison section added to review our bench marks against our industry and overall standards.

I use Recharge Subscriptions to automate the charges for monthly and annual subscriptions. It has been an excellent app. The developer provided me with the help I needed to set up my subscriptions. There have been only a couple of minor hiccups, but the customer service representatives addressed them quickly and were very courteous.

Great app, great customer service. Very efficient at responding and has been a great addition for our website.