Reviews (1,953)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer retention and satisfaction through effective subscription management and seamless Shopify integration. Its intuitive interface and customizable features, such as subscription plans and intervals, suit various business models. Merchants also praise the responsive and professional support team for their quick problem-solving skills, making it transformative for businesses with subscription models.
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Recharge seems to be the standard subscription app for Shopify. It does its job, but from the customer's point of view, it's not intuitive. We receive a lot of customer support requests asking for help changing ship date, flavor, etc. However, they are continually updating and it is improving. The customer support has been very good, but it does not always integrate as seamlessly as I would expect.
The app is very easy to install. The customers interface is comfortable to work with, but not always intuitive. Customer support is great. Vary fast, very efficient and very friendly. Thank you.
Great app. Can be difficult to use at the time, but they have a great customer service and support team.
Good app - rather efficient for businesses wanting to set up subscriptions. Great possibilities of customization also.
Overall ReCharge is a very good app that provides the ability to offer subscriptions to our customers. The support team has also been very responsive and helpful in addressing any issues we have run into.
I do think that having some added customization/flexibility in the way bundles are set up and function as well as within the interface would be very beneficial and take the app to another level. Some things are a bit limited and have required workarounds.
We appreciate your feedback and for your time in leaving this review!
- Ty Bailey | VP of Services
We converted to Shopify 2.0 and worked with your team, specifically Matt A., to make sure everything transitioned smoothly. We had to reset our system but everything worked out great!
ReCharge has made it easy for us to offer subscription shipping to our customers. The only features I'd like to see in upcoming releases are: - Full multi-currency support (in the works)
- WYSIWYG editor to updating email notification templates
- A more intuitive way to offer free shipping for subscribers only
Easy to use App to set up subscriptions. I had a minor issue regarding my theme and their support was able to fix it quickly and efficiently. I highly recommend this to any shop owner!
Was on this app for almost 3 years. Now they say they are switching and charging everyone $99.00 a month. This created a lot of work for me now, Not happy about this.
We’re sorry to hear this feedback. We did not make this decision lightly, and the change will not impact your business until January 1, 2024. If there is anything we can do in the meantime, please reach out to our team.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
Pros:
- Responsive customer support (thanks Thomas)
- Easy to migrate off Recharge, which you will need to do when you realise you have made the wrong choice
Cons:
- Expensive
- Poor documentation
- Clunky, slow and ugly UI for front end and backend users
Use something else, there are apps out there that are as good but don't cost the world.
Thank you for taking the time to leave a review with your feedback. I will be bringing your points up to my team for future consideration in the advancement of our product.
- Ty Bailey | VP of Services