Recharge Subscriptions

After my unsuccessful effort to try ReCharge someone from their support department reached out and asked specifically what my subscription needs might be. After meticulously reviewing my subscription program he worked with his team to make sure my program would work exactly as I needed it to. He was very patient with all of my requests and made sure every question I had was answered. If you run a small (tiny) business and are looking to add a subscription component to your offerings, I HIGHLY recommend you give ReCharge a chance. If you have any issues, they will be more than accommodating and happy to help!

Nick from e-shop genius was incredible in tweaking the subscription widget when we moved over to Recharge, really efficient and it looks 100x better.

Better than I expected, including customer service. The app provides a lot of possibilities for how to reduce the churn rate and have happy customers.

Bryan was absolutely amazing as a customer service agent! I had a trouble setting up a workflow for a client and it was so hard to figure out where I had gone wrong. Bryan went above and beyond to help me resolve the issue(s) we were having and get it working immediately for our customers.

Unfortunately can't recommend this app if you already have an active subscription business. The migration is full of mistakes and no one is making sure to inform you what needs to be done when for a smooth transition. When the migration is done they just drop everything and won't even check up on charge errors from the migration. We had to discover all of these errors ourself and they are not helpfull to fix it when asked. We have lost A LOT of customers because of this migration. People are being charged wrong - either too many times or not at all when supposed to. This is your complete nightmare as a subscription business doing a migration.

Its a handy and sophisticated app, but it is not perfect as the products are not easy to synch, otherwise its been working well and the support especially from Jessie is excellent.

There were a lot of underlying issues that were not clarify up-front. We had to contact support back and forth for help (some even took 3-4 days to respond which affected our store performance).

Would not recommend 1/5 I decided on Recharge based on good reviews, UI and their other reputable clients. However, after using this app for about 3 months to manage my monthly candle subscriptions, a number of my customer subscriptions received charge errors and I was not notified about the errors and neither were my customers. After a month it was brought to my attention that my customers had not received their orders and had not been charged for the previous month. I contacted the app to help me troubleshoot this issue, in which I was told the error was unknown and I would have to manually charge the orders, which I did and the previous month's orders went through. However, the app wasn't able to provide a solution for the current month's charges and informed me that my customers would skip the current month's subscription. On top of that, the following month the same errors occurred again. I can't put my business' reputation on the line for this app's poor development and functions. I would not recommend.

Customer service is great. They have a fast response time and they gave me the info I needed. Thanks Hector!

Great app and fast assistance! Didn't think I would receive a response that quick since we are on the free plan, but we did!