Reviews (1,946)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and satisfaction with customizable subscription plans and automated payments. Its seamless Shopify integration enhances operational workflows, and the user-friendly interface is easy to navigate. The responsive customer support, especially via live chat, is frequently praised for professionalism and quick issue resolution. Continuous updates based on merchant feedback ensure reliable and effective subscription management.

Edited August 22, 2022

There is a lot of room for improvement. It gets the job done but how much they charge in fees should be much better. Surprisingly this is the top app in this category. As they have grown over the years, their support has not kept up with quality. Lot of back and forth before the issue is looked at or taken seriously. More apps are being developed in this category and hopefully, a more competitive ...

Kekao
Canada
Over 3 years using the app
March 19, 2021

It seems like a great app and we would have loved to stick with it, but it appears that unless you pay the extra $99 for the enhanced support option they'll only provide limited responses which are often delayed. Our questions have been simple - around setting up separate shipping options for subscription members only (which you can't do directly within the app). However, our ReCharge dashboard ...

Big Hair + Beauty
United Kingdom
About 3 years using the app
May 13, 2021

Account login functionality for the consumer (front end) can be faulty. The analytics are good, but could be enhanced.

Lucky Saint
United Kingdom
Over 2 years using the app
March 23, 2022

Recharge seems to be the standard subscription app for Shopify. It does its job, but from the customer's point of view, it's not intuitive. We receive a lot of customer support requests asking for help changing ship date, flavor, etc. However, they are continually updating and it is improving. The customer support has been very good, but it does not always integrate as seamlessly as I would ...

The Bitter Housewife
United States
Over 2 years using the app
Edited March 22, 2023

Our subscription business was previously with Bold. We transitioned to Recharge last year, largely based on the aesthetics of their customer portal - it looks slicker and we thought it would make for a better customer experience. Unfortunately, the back-end of Recharge has been a disaster for us. Our subscribers have been unable to update their payment method since DEC 27, 2021. It is now FEB 21, ...

Bearsville Soap Company
United States
Over 1 year using the app
Edited February 14, 2024

They gave me my refund of surprising new charges after 7 days back and forth with Shopify support and them.

NETER NATURALS
United States
Over 1 year using the app
October 28, 2021

The support was very helpful. The support team's response quickly provided responses and solutions to my question.

Parlor Coffee
United States
Over 1 year using the app
January 10, 2022

I signed up for this product when we had just a small handful of subscription customers. Now, 95% of our sales are subscriptions (thousands of subscriptions per year). As it is, my monthly bill from ReCharge is higher than Shopify, Shipstation, Quickbooks, Mailchimp, and all other Shopify apps **COMBINED**. This is, by far, the biggest money pit in our business operations. While the analytics ...

Tenderlyrooted
United States
About 1 year using the app
Edited February 15, 2024

Moved from Skio and it took alot longer than I expected. Jairus was good and nice but left our site with a laggy add to cart and our subsription portal is now not working for our customers so I have had to manually do it for the past week. Would have been much easier staying with skio

Matcha Made
United States
About 1 year using the app
Recharge replied February 12, 2024

We appreciate the five star review and the shout out to Jairus!

- Ty Bailey | VP of Services

October 7, 2021

There were a lot of underlying issues that were not clarify up-front. We had to contact support back and forth for help (some even took 3-4 days to respond which affected our store performance).

Mala the Brand
Canada
6 months using the app