Reviews (1,924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for boosting customer retention by simplifying recurring order management. It features customizable subscription plans and seamless integration with Shopify, enhancing user experience with an intuitive interface. The app is reliable in managing subscriptions efficiently. Merchants also praise the support team for their quick and effective problem-solving capabilities.
Refine
-
By rating
I would recommend it. Great customer service and easy to use! Although, my clients tend to have a tough time canceling subscriptions that they ordered by accident.
Thank you so much for your review and the feedback you've provided!
- Ty Bailey | VP of Services
The app has definite limitations, but customer service is prompt and very helpful.
We appreciate your feedback!
- Ty Bailey | VP of Services
Customer service team is excellent! Really proactive and quick with solving issues and providing assistance
Thank you for taking the time to leave us a review!
- Ty Bailey | VP of Services
I have been using Recharge for a few years. My subscription business has grown consistently. Great customer support, which means the most to me.
Customer service rep Jessie Mills is stellar. Very knowledgeable and gives quick, helpful responses. The only reason I'm not giving a 5 star is because the rest of ReCharge as an app doesn't meet her standards of service, and leaves us wanting more. Since I'm technically reviewing ReCharge I have to leave it at 4. Jessie gets 5 stars any day!
We've been using Recharge for 5 years and it has provided us with the platform to grow our subscription business very well. The customer service is always very responsive and helpfull.
Customer service is quick, but having access to live chat is an additional $99 a month. Service is great though.
There are some things I'd likely change a bit (finding past invoices is not as straightforward as one would like), but in general I find ReCharge support to be helpful. We appreciate our subscribers, and this makes holding onto them easier.
Just want to share that ReCharge's customer service is on point every time I needed help. My most recent experience was with Jessie M. and it was superb. ;)
The team is very helpful - they respond very quickly and are eager to help! We struggled a bit to integrate the app with the customized elements of our site but it is now working fine.