Reviews (1,924)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting customer retention by simplifying recurring order management. It features customizable subscription plans and seamless integration with Shopify, enhancing user experience with an intuitive interface. The app is reliable in managing subscriptions efficiently. Merchants also praise the support team for their quick and effective problem-solving capabilities.

October 16, 2024

We have worked with Nick from the e-shop Genius time and time again, and every single time he gave us excellent support, answered and delivered so quickly, and really thinks along with our requests. Overall, we really recommend and want to give a huge shoutout to Nick!

Lait de Soja
Netherlands
About 2 years using the app
Recharge replied October 21, 2024

We appreciate you leaving a review!

- Ty Bailey | VP of Services

Edited October 10, 2024

Fast response. Comprehensive and has supported sales growth.

-Updated. I needed further support after migrating with old auto-renew products. Juan jumped into chat, and response was friendly, fast, and accurate! Received excellent guidance as well as documentation on how to fix things. Great work!

Hemp Luxe CBD
United States
Almost 4 years using the app
Recharge replied September 30, 2024

Thank you for your review!

- Ty Bailey | VP of Services

October 3, 2024

Pierre was very helpful in assisting us with our customer's concerns. He even sent a follow-up email confirming if the issue was resolved. Thank you, Pierre! I appreciate your fast and kind assistance.

New Zealand Honey Co.™
New Zealand
Over 3 years using the app
Recharge replied October 21, 2024

We appreciate your review!

- Ty Bailey | VP of Services

September 26, 2024

Great app that’s easy to set up and manage. Any issues you come across they have a great support team to get it sorted for you quickly.

RAWr! Life. Superfoods.
United States
Over 9 years using the app
Recharge replied September 30, 2024

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services

October 9, 2024

Taylor was wonderful and most supportive. I appreciated his quick response and ability to resolve my issue, which made our customer extremely happy!

MegaFood
United States
Almost 3 years using the app
Recharge replied October 21, 2024

Thank you for the five star review - and the shout out to Taylor!

- Ty Bailey | VP of Services

November 28, 2024

very helpful with tutorials so I can then help customers on my own

Santa Barbara Nutrients
United States
About 3 years using the app
November 7, 2024

Support was helpful as there was some issue with my shipping charges, and support quickly fixed it from the backend.

Fermenting Fairy
United States
Almost 5 years using the app
Recharge replied November 25, 2024

We appreciate the review!

- Ty Bailey | VP of Services

September 4, 2024

Support is incredibly helpful when issues arise, which is rare and typically user error on our part! Subscriptions have helped us maintain our customer base a lot!

Z Beans Coffee
United States
Almost 7 years using the app
Recharge replied September 16, 2024

Thank you for taking the time to leave a review - and for the shout out to our support team!

- Ty Bailey | VP of Services

November 12, 2024

The team member did a great job looking into my query, professionally responding with all the necessary information and fixing the problem. Was very helpful.

Good Harvest Organic Farm
Australia
Over 2 years using the app
Recharge replied November 25, 2024

Thank you so much for taking the time to leave a review!

- Ty Bailey | VP of Services

November 1, 2024

We've had Recharge for about a year now. It was a bit of a bumpy start, but it app works so well, and really adds value and convenience for our customers - and saves a ton of time for our customer service team so they're not constantly fixing glitches. The support team is very responsive and helpful as well. We're loving it. Thanks!

BioStarUS
United States
About 1 year using the app
Recharge replied November 25, 2024

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services