Reviews (1,947)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer retention and satisfaction with customizable subscription plans and automated payments. Its seamless Shopify integration enhances operational workflows, and the user-friendly interface is easy to navigate. The responsive customer support, especially via live chat, is frequently praised for professionalism and quick issue resolution. Continuous updates based on merchant feedback ensure reliable and effective subscription management.
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PROS:
- Customer service is always very responsive and helpful. (Shoutout to Zachary!)
- Custom bundles and periodic subscriptions have substantially improved store metrics across the board.
- Analytics dashboard is easy to navigate and read at a glance.
- Good range of integration options with other softwares/apps/services.
CONS:
- Limited out-of-the-box customization for bundle interfaces. Colors and text can be changed, but changing the layout of the bundle UX interface itself requires coding experience or developer assistance.
- Tiered discounts on bundles (add more, save more) cannot stack with other product discounts regardless of settings, due to how Shopify prioritizes discounts.
We appreciate your feedback & review!
- Ty Bailey | VP of Services
Extremely easy to use and when you can’t figure it out, the customer service is quick and efficient. Very happy customer!
Thank you for the five star review!
- Ty Bailey | VP of Services
Even though there are several workflow exceptions that are hard to find and resolve the overall working of the app and the support team make this app worthwhile investing in. Sydney did a great job on the call and I'm very happy.
We appreciate your feedback and review!
- Ty Bailey | VP of Services
It keeps evolving and the support is very good. Big shout out to Ola. Often I find with other support apps they have a Quick Look and then you get dropped if it’s too much effort. Ola kept at it and genuinely helped.
Thank you so much for the review - and the shout out to Ola!
- Ty Bailey | VP of Services
Malik was very helpful getting me the answer i needed on recharge!
Thank you for the review - and the shout out to Malik!
- Ty Bailey | VP of Services
Always so helpful and quick to fix anything.
We are glad to hear about your positive experience!
- Ty Bailey | VP of Services
We've used Recharge for a few years, without a doubt they are the best Shopify subscription app. The product is frequently updated, and the support provided is quick, efficient, and genuinely helpful.
We recently merged two instances of Recharge together, and the support from the Migration Team was second to none - big shoutout to Alex M for all his (very patient) help.
Thank you for sharing your experience!
- Ty Bailey | VP of Services
Nikola Went above and beyond and he fixed my issue that has been going on for about two months. I have nothing but good things to say about him. I highly recommend him. Thank you so much for your help Nikola!
Thank you for the five star review & shout out to Nikola!
- Ty Bailey | VP of Services
Jaden is such a great support! So thankful being supported by him/her! Helped me with multiple issues and guided me through properly. Thanks again Jaden!
Thank you for your review - and for the shout out to Jaden!
- Ty Bailey | VP of Services
Recharge Support are really quick to respond and provide clear, concise assistance.
We are glad to hear you've had a positive experience! Thank you for the review!
- Ty Bailey | VP of Services