Recharge Subscriptions

We have been happy with this app for our subscriptions. They just rolled out a bunch of cool new features to help retain subscribers. Their support has also been very helpful when needed, shoutout John T.!

Extremely easy to use and when you can’t figure it out, the customer service is quick and efficient. Very happy customer!

This is specifically about support, not much experience with the workings of the app itself yet.

I was having trouble reading and comprehending all the information on the upcoming Shopify Checkout Integration. Got on support and Ola was totally professional and courteous in walking me through my questions bit, by bit, by bit. Some she reasonably couldn't address. Greatly appreciate them.

We migrated from Bold Subscriptions (v1), because we needed to migrate anyway, and we used this as an opportunity to see how the other big subscription players worked.

Recharge has some very nice features for both gifting as well as managing the subscriptions. The UI is intuitive and thoughtful.

Hoa - our implementation engineer - was super organized and thorough to get our data migrated into their app, and get us through our first subscription renewal cycle.

As always, Recharge support provided a prompt and clear solution to my question, streamlining my workflow and making my tasks so much easier.

very helpful with tutorials so I can then help customers on my own

We have worked with Nick from the e-shop Genius time and time again, and every single time he gave us excellent support, answered and delivered so quickly, and really thinks along with our requests. Overall, we really recommend and want to give a huge shoutout to Nick!

Jaden is such a great support! So thankful being supported by him/her! Helped me with multiple issues and guided me through properly. Thanks again Jaden!

UPDATE: reply suggested that I've been in conversation with Recharge about this issue, but that's not the case as I haven't spoken to anyone since the response I described below. At that time it was made clear to me that your team member wasn't interested in helping, so I felt had to cancel the Rewards service.

ORIGINAL POST: They reached out to upsell me on an additional service (Rewards), and said that they would help me set it up before launching. I agreed, but didn't realize the contract I signed said I would start paying right away. I found out 8 months later that I'd been paying $200/month for something I'd never used. My fault for not reading the contract and just believing the sales pitch. When I reached out to explain, they told me I should feel lucky that I don't have to pay more because I'm on a legacy plan.

support is very smart and responsive. Helping me resolve my issue quickly. Also the product has never broke on me.