Reviews (1,906)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to boost customer retention and satisfaction through customizable subscription plans and automated recurring payments. The seamless integration with Shopify and a user-friendly interface make subscription management straightforward. Continuous updates enhance app performance and functionality. Merchants also praise the reliable handling of recurring orders and payments. The support team is noted for its quick, effective assistance and knowledge, particularly in resolving technical and setup issues.
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Our migration to Recharge was straightforward and uneventful. Vinse was masterful in the prep meetings and helped us to understand the key points through the migration checklist shared. Thank you, Vinse! Initial experience with the storefront has been positive for both CS and customer. Renata provided some timely support as we made optimizations. Go Renata!
Thank you so much for taking the time to leave a review - and for the shout out to Vinse!
- Ty Bailey | VP of Services
Tim was very professional and helpful. He resolved the issue immediately.
We appreciate the review!
Ty Bailey | VP of Services
Vinse from the implementation team is the man! Vinse really worked hard and helped with integration from our old provider. Really happy with the switch.
Thank you for the shout out to Vinse and the five star review!
- Ty Bailey | VP of Services
Kiki was very helpful and very quick to come back to me.
Thank You
Thank you for the review and shout out to Kiki!
- Ty Bailey | VP of Services
We have used a few different subscription apps and got a recommended recharge form a marketing agency when our current vendor failed to deliver.
At the start, we were looking at 10k of dollars in implementing recharge but thanks to the support of John M from the Customer Service team, we successfully implemented the app by ourselves self saving loads of money! They went the extra mile to help us with customizations on our theme to make recharge even more efficient.
- These guys don't mess around with top-notch US-based support, that's a rarity these days.
Thank you so much for leaving a five star review!
- Ty Bailey | VP of Services
We briefly installed this app 18 months ago when it was free, but never actually used it. We were therefore shocked to discover that Recharge had billed $99 to our Shopify account last month.
We have contacted Recharge numerous times and they have promised to refund. However, we have still not received a refund to our Shopify account.
We have been back and forth between Recharge and Shopify customer services. Shopify tell them to refund us. Recharge say they will refund but the refund never materialises.
We are extremely surprised that an app on Shopify is allowed to operate like this.
I appreciate you taking the time to leave a review. I'll be in communication with my team regarding the concerns you have surfaced.
- Ty Bailey | VP of Services
My experience was a 5 star! Amber P was super attentive and quick to respond and solve my problem. Thank you so much Amber! :)
Thank you for taking the time to leave a review and a shout out to Amber!
- Ty Bailey | VP of Services
We just migrated to Recharge, and were blown away with the service Jairus provided to make sure we had the best migration experience! It was seamless and organized. Thanks!
We're glad to hear about your positive experience. Thanks for the shout out to Jairus!
- Ty Bailey | VP of Services
Excellent customer support, huge thanks to Christian that has done an amazing work!
Thank you for the review and the shout out to Christian!
- Ty Bailey | VP of Services
Moved from Skio and it took alot longer than I expected. Jairus was good and nice but left our site with a laggy add to cart and our subsription portal is now not working for our customers so I have had to manually do it for the past week. Would have been much easier staying with skio
We appreciate the five star review and the shout out to Jairus!
- Ty Bailey | VP of Services