Reviews (1,946)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer retention and satisfaction with customizable subscription plans and automated payments. Its seamless Shopify integration enhances operational workflows, and the user-friendly interface is easy to navigate. The responsive customer support, especially via live chat, is frequently praised for professionalism and quick issue resolution. Continuous updates based on merchant feedback ensure reliable and effective subscription management.
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This app has been flagged for fraud. I wish I would have researched more.
I installed this app that specified monthly payment would only commence after reaching 50 subscription customers.
However, despite having only 9 subscribers to date, my card was unexpectedly charged $200. Upon contacting them (Recharge app), they informed me of a sudden policy change where all customers would be charged, ...
We appreciate you taking the time to leave a review and for voicing your concerns. I am glad that we were able to provide you with a refund on the charges you received.
The ...
The Recharge services my shopify store uses are ONLY automated services, and for years they only charged ~$40/month. In 2024 they have bumped it up almost $100 MORE a month for same AUTOMATED services. Holding their customers hostage as migrating to another program would be timely and annoyingly difficult.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan ...
Bad service and way overpriced! Beware. This company only cares about the $ in their pocket. EDIT: You can return funds charged with ZERO justification. Nothing justifies 400% increase. Especially when it is not specifically agreed to. You support can make it right but your company is greedy. So besides replying to this review with nonsense - you won't do anything.
Thanks for taking the time to share this feedback. We are sorry that our trial period did not match your desire for a full money-back guarantee.
We understand this price ...
No way to get rid of this useless app and they have been charging me on the sly a $99 fee for months on end when I’ve removed all my products from their site months ago!
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan ...
Poor customer service. AI automated response via email not clear help to get myself migrated over
We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now and we’re always interested in chatting to know how we can improve. ...
They certainly increase the prices of the app without any warning at all and now since our subscribers are still in this we cannot close and canceled app.
WARNING do not ever use this app they are stealing money
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan ...
Impossible to cancel, unauthorized charges reoccur every month, any attempt to sto failed, had to escalate with Shopify, hopefully that would work
Thanks for taking the time to share this feedback. I have been in touch with my team regarding your concerns.
- Ty Bailey | VP of Services
App itself looks great. Customer service a complete let down. Highly not recommend using this app for this reason alone. Non responsive. Month 3 being billed $499 USD (total $1497 USD) for the app to still not be working correctly on site.
Thank you for taking the time to leave your feedback. I have reviewed your experience with my team.
- Ty Bailey | VP of Services
Another victim of enshittification. Recharge increased monthly prices from zero to $100 and ruined what was a solid service.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan ...
No reaction for support. I cancelled in 2023 the app due to a hefty price increase and they still charge. No answers to tickets. Fraud.
I appreciate you taking the time to leave a review. I'll be in communication with my team regarding the concerns you have surfaced.
- Ty Bailey | VP of Services