Reviews (1,946)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and satisfaction with customizable subscription plans and automated payments. Its seamless Shopify integration enhances operational workflows, and the user-friendly interface is easy to navigate. The responsive customer support, especially via live chat, is frequently praised for professionalism and quick issue resolution. Continuous updates based on merchant feedback ensure reliable and effective subscription management.

Edited May 20, 2024

This app has been flagged for fraud. I wish I would have researched more.

I installed this app that specified monthly payment would only commence after reaching 50 subscription customers.

However, despite having only 9 subscribers to date, my card was unexpectedly charged $200. Upon contacting them (Recharge app), they informed me of a sudden policy change where all customers would be charged, ...

NuRevealSkincare
United States
Over 1 year using the app
Recharge replied May 13, 2024

We appreciate you taking the time to leave a review and for voicing your concerns. I am glad that we were able to provide you with a refund on the charges you received.

The ...

May 8, 2024

The Recharge services my shopify store uses are ONLY automated services, and for years they only charged ~$40/month. In 2024 they have bumped it up almost $100 MORE a month for same AUTOMATED services. Holding their customers hostage as migrating to another program would be timely and annoyingly difficult.

Skinny Joe Co.
United States
Over 2 years using the app
Recharge replied May 13, 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan ...

Edited August 27, 2024

Bad service and way overpriced! Beware. This company only cares about the $ in their pocket. EDIT: You can return funds charged with ZERO justification. Nothing justifies 400% increase. Especially when it is not specifically agreed to. You support can make it right but your company is greedy. So besides replying to this review with nonsense - you won't do anything.

NUMANU Collapsible Stool
United States
9 days using the app
Recharge replied August 26, 2024

Thanks for taking the time to share this feedback. We are sorry that our trial period did not match your desire for a full money-back guarantee.

We understand this price ...

April 1, 2024

No way to get rid of this useless app and they have been charging me on the sly a $99 fee for months on end when I’ve removed all my products from their site months ago!

The Soap Scientist
United States
Over 1 year using the app
Recharge replied April 8, 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan ...

August 2, 2024

Poor customer service. AI automated response via email not clear help to get myself migrated over

Conscious Moss
United Kingdom
About 2 months using the app
Recharge replied August 5, 2024

We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now and we’re always interested in chatting to know how we can improve. ...

March 31, 2024

They certainly increase the prices of the app without any warning at all and now since our subscribers are still in this we cannot close and canceled app.
WARNING do not ever use this app they are stealing money

TheSciFi.Net
United States
Almost 2 years using the app
Recharge replied April 8, 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan ...

May 11, 2024

Impossible to cancel, unauthorized charges reoccur every month, any attempt to sto failed, had to escalate with Shopify, hopefully that would work

Southern Snacks
United States
About 2 years using the app
Recharge replied May 20, 2024

Thanks for taking the time to share this feedback. I have been in touch with my team regarding your concerns.

- Ty Bailey | VP of Services

May 6, 2024

App itself looks great. Customer service a complete let down. Highly not recommend using this app for this reason alone. Non responsive. Month 3 being billed $499 USD (total $1497 USD) for the app to still not be working correctly on site.

Go Good
New Zealand
7 months using the app
Recharge replied May 20, 2024

Thank you for taking the time to leave your feedback. I have reviewed your experience with my team.

- Ty Bailey | VP of Services

May 21, 2024

Another victim of enshittification. Recharge increased monthly prices from zero to $100 and ruined what was a solid service.

Inspired Coffee Merchants
United States
Over 2 years using the app
Recharge replied June 3, 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan ...

February 26, 2024

No reaction for support. I cancelled in 2023 the app due to a hefty price increase and they still charge. No answers to tickets. Fraud.

Naturalis Dog®
Switzerland
About 1 year using the app
Recharge replied March 4, 2024

I appreciate you taking the time to leave a review. I'll be in communication with my team regarding the concerns you have surfaced.

- Ty Bailey | VP of Services