Reviews (1,914)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting customer retention and satisfaction by streamlining subscription management and recurring payments. They appreciate its easy integration with Shopify, user-friendly interface, and customizable subscription options. Continuous updates based on merchant feedback ensure the app meets evolving business needs. Additionally, the responsive and knowledgeable support team significantly enhances the app's reliability and usability, making it a key asset for businesses focusing on subscription services.

May 6, 2024

App itself looks great. Customer service a complete let down. Highly not recommend using this app for this reason alone. Non responsive. Month 3 being billed $499 USD (total $1497 USD) for the app to still not be working correctly on site.

Go Good
New Zealand
7 months using the app
Recharge replied May 20, 2024

Thank you for taking the time to leave your feedback. I have reviewed your experience with my team.

- Ty Bailey | VP of Services

Edited May 20, 2024

This app has been flagged for fraud. I wish I would have researched more.

I installed this app that specified monthly payment would only commence after reaching 50 subscription customers.

However, despite having only 9 subscribers to date, my card was unexpectedly charged $200. Upon contacting them (Recharge app), they informed me of a sudden policy change where all customers would be charged, despite my lack of consent or awareness of this alteration. I perceive this as fraudulent behavior. I did not consent to any new terms.

I contacted a lawyer who took a look at the app, agreement and email exchange and said "Charging a customer without their explicit consent is not only unethical but also illegal. According to consumer protection laws such as the Electronic Fund Transfer Act (EFTA) and the Fair Credit Billing Act (FCBA), businesses are required to obtain consent before initiating charges to a customer's account.Despite any claims of notifying customers via email of a "new policy of charges," such notifications do not constitute valid consent, particularly if explicit agreement was not obtained from each affected customer."

In this case, the terms explicitly outlined a payment structure of 1% + 10¢ per transaction to Recharge. Any deviation from these agreed-upon terms without the customer's explicit consent may constitute a breach of contract and potentially fraudulent behavior.

UPDATE: They refunded us and wrote a message below pretending they accidentally charged us. Weeks later they CHARGED US AGAIN $312 when they thought we weren't looking. BE WARE.

NuRevealSkincare
United States
Over 1 year using the app
Recharge replied May 13, 2024

We appreciate you taking the time to leave a review and for voicing your concerns. I am glad that we were able to provide you with a refund on the charges you received.

The pricing increase was announced via an email on June 29th, 2023, in conjunction with in-app notifications and follow up messaging. The standard plan pricing took effect for new merchants earlier in 2023, and existing merchants as of January 1st, 2024.

We are proud of the transparency & timeframe we have provided to our merchants during any price change and the responsiveness we've had in assisting those that no longer wish to utilize our app.

- Ty Bailey | VP of Services

March 10, 2024

We briefly installed this app 18 months ago when it was free, but never actually used it. We were therefore shocked to discover that Recharge had billed $99 to our Shopify account last month.

We have contacted Recharge numerous times and they have promised to refund. However, we have still not received a refund to our Shopify account.

We have been back and forth between Recharge and Shopify customer services. Shopify tell them to refund us. Recharge say they will refund but the refund never materialises.

We are extremely surprised that an app on Shopify is allowed to operate like this.

Poodle World
United Kingdom
Over 1 year using the app
Recharge replied March 21, 2024

I appreciate you taking the time to leave a review. I'll be in communication with my team regarding the concerns you have surfaced.

- Ty Bailey | VP of Services

April 1, 2024

No way to get rid of this useless app and they have been charging me on the sly a $99 fee for months on end when I’ve removed all my products from their site months ago!

The Soap Scientist
United States
Over 1 year using the app
Recharge replied April 8, 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.

Support: https://support.rechargepayments.com/hc/en-us/requests/new

- Ty Bailey | VP of Services

March 31, 2024

They certainly increase the prices of the app without any warning at all and now since our subscribers are still in this we cannot close and canceled app.
WARNING do not ever use this app they are stealing money

TheSciFi.Net
United States
Almost 2 years using the app
Recharge replied April 8, 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.

Support: https://support.rechargepayments.com/hc/en-us/requests/new

- Ty Bailey | VP of Services

December 8, 2023

I do not leave reviews often, but I will be here STRONGLY to encourage you to find a different subscription provider. While we may have had complicated needs, Recharge severely over-promised and under-delivered several times while working with them, thus wasting our time and causing frustration for almost four months; this resulted in not having a reliable subscription program up and running by Black Friday after reaching out in July to get started.

The lack of support is truly not worth the things they promise. In terms of pricing, I believe we were going to be paying $2000 per month for Recharge, and we are a small business with under 100K in sales per month at the moment. All that said, after several months of back and forth and no result, we decided to cancel our contract and move to another company that can achieve all that Recharge promised in two weeks' time and for a couple hundred dollars per month.

The more I mention my negative experience with Recharge, the more I hear of others who have had similar experiences and frustrations. Recharge simply can't handle the number of clients they are taking on, and outside of our WONDERFUL sales rep, Sam, they don't seem to care much. There are better options out there (but NOT SKIO)!!

Pure Spectrum CBD
United States
3 months using the app
Recharge replied December 12, 2023

We are appreciative of your feedback. I will be sharing it with my team as we discuss future improvements in processes.

- Ty Bailey | VP of Services

February 16, 2024

Charged me 100$ per month for my subscription without my approval. Extremely dishonest company to long time customers. DO NOT USE.

Sock Bro
Canada
Over 2 years using the app
Recharge replied February 19, 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new

February 19, 2024

Increased price with no warning! £79.60 a month.

Absolute con! I think they are hoping most businesses won't notice or bother chasing refund.can only close account by requesting them to do it!

Stay away!

Nurtured By Nature
United Kingdom
Over 1 year using the app
Recharge replied February 26, 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.

Support: https://support.rechargepayments.com/hc/en-us/requests/new

- Ty Bailey | VP of Services

January 7, 2024

Awful app. Refuse to respond and refuse to cancel my account. they haven't replied to my support tickets in weeks and keep charging. Satay away from this scam app and go with something else!

Volant Sverige
United States
Over 3 years using the app
Recharge replied January 16, 2024

We appreciate you providing us with your feedback. I will be surfacing your review with my team for future consideration.

- Ty Bailey | VP of Services

February 26, 2024

No reaction for support. I cancelled in 2023 the app due to a hefty price increase and they still charge. No answers to tickets. Fraud.

Naturalis Dog®
Switzerland
About 1 year using the app
Recharge replied March 4, 2024

I appreciate you taking the time to leave a review. I'll be in communication with my team regarding the concerns you have surfaced.

- Ty Bailey | VP of Services