Reviews (1,867)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its excellent customer support, ease of use, and robust features. Customer service is responsive, with team members like Nikola C., Nena, and Vinse noted for their helpfulness. The app is user-friendly and integrates seamlessly with Shopify, simplifying subscription management. It is also reliable and continuously improved, enhancing customer retention and satisfaction, thus helping businesses stay competitive.
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Recharge Support found the solution to our issue very quickly.
Thank you for the five star review!
- Ty Bailey | VP of Services
They are great to work with, we have been with them probably since the beginning of time (2017) and we have no plans of moving away from them! Best in the business and always very helpful!
Thank you so much for the five star review - and for your partnership through the years!
- Ty Bailey | VP of Services
Got on a live chat with Jaden Walker in minutes and was able to resolve my issue with shipping charges quickly and smoothly. Went above and beyond to help in regenerating all of our current orders to match the updated settings!
Thank you for your review and shout out to Jaden!
- Ty Bailey | VP of Services
I just want to say a BIG thank you to Matt A and Thomas J at the Recharge Technical Support Team. They helped solve our problems fast and with excellent outcomes.
Thank you for the shout out to Matt & Thomas - and the five star review!
- Ty Bailey | VP of Services
Jaden Walker - Support was spot on and perfect. Knew their stuff and very well trained!
We appreciate your review and shout out to Jaden!
- Ty Bailey | VP of Services
We've had a great experience w/Bold and is helping us build our growing subscription business
We appreciate your review!
- Ty Bailey | VP of Services
Edit: NOTHING YOU SAY IS GOING TO JUSTIFY $25 to $100!!! STAY AWAY. THE WORST EXPERIENCE WITH AN APP ON SHOPIFY I HAVE EVER HAD. We are a small business that started using recharge last year. The charges were % based and worked ok for us. We spent around $5-25 monthly for the app. We were not aware and did not receive the emails regarding price change. We found out later on when viewing bills - that we are charged $100!!!! USD every month while we only have under 20 active subscriptions. This is a 500% increase in the fee. If this is not stealing - I don't know what else to call it. There was no reasonable explanation provided besides shoving their "terms" in my face. Horrible company with even more horrible people running it. BEWARE!!!
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
Vinse was on hand the whole process to make sure the Recharge integration ran smoothly. Vinse was always ready to hop on call to assist with even the smallest of queries. Technical support is also quite quick at responding.
We appreciate you taking the time to leave your feedback and review!
- Ty Bailey | VP of Services
Their customer support is always helpful, especially with bulk actions for subscriptions.
We appreciate the shout out to our support team!
- Ty Bailey | VP of Services
Amazing experience -fast, friendly service that got my problem solved!
Thank you for the five star review!
- Ty Bailey | VP of Services