Reviews (1,947)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its responsive customer support, user-friendly interface, and robust features. They appreciate the seamless Shopify integration, intuitive subscription management, and customizable options that automate recurring payments and boost customer retention. Regular updates add new functionalities based on merchant feedback, enhancing reliability and streamlining operations, which significantly aids in scaling subscription services.

November 12, 2024

The team member did a great job looking into my query, professionally responding with all the necessary information and fixing the problem. Was very helpful.

Good Harvest Organic Farm
Australia
Over 2 years using the app
Recharge replied November 25, 2024

Thank you so much for taking the time to leave a review!

- Ty Bailey | VP of Services

November 7, 2024

Support was helpful as there was some issue with my shipping charges, and support quickly fixed it from the backend.

Fermenting Fairy
United States
Almost 5 years using the app
Recharge replied November 25, 2024

We appreciate the review!

- Ty Bailey | VP of Services

December 9, 2024

Recharge is awesome. They actually answer their chat messages! They are quick, easy to follow, and answer all your questions. In this day I appreciate humans that respond. Thank you!

Shakewell
United States
12 months using the app
Recharge replied December 17, 2024

We appreciate your review!

- Ty Bailey | VP of Services

December 11, 2024

Malik provided us with excellent customer service. He was professional. knowledgeable and friendly in his communications and followed up with us as he had promised.

Medigreens
United States
Over 2 years using the app
Recharge replied December 17, 2024

Thank you for the review - and the shout out to Malik!

- Ty Bailey | VP of Services

November 8, 2024

EXCELLENT APP! I've been using it for years. It's perfect for dealing with B2C subscriptions. Our nutrition bar customers love it! Noura Salman, CPA of SuperFreshies.com and @NouraKnowsBest on IG.

SuperFreshies™
United States
Over 5 years using the app
Recharge replied November 25, 2024

Thank you for your review!

- Ty Bailey | VP of Services

November 1, 2024

We've had Recharge for about a year now. It was a bit of a bumpy start, but it app works so well, and really adds value and convenience for our customers - and saves a ton of time for our customer service team so they're not constantly fixing glitches. The support team is very responsive and helpful as well. We're loving it. Thanks!

BioStarUS
United States
About 1 year using the app
Recharge replied November 25, 2024

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services

November 14, 2024

I was fed up today trying to learn how to manage our new Shopify store to teach our customers how to manage it. After hours on chats with other APPs I finally made it to Recharge to help with subscriptions. Irving O was so helpful and quick to help. I was frustrated and did not know how to change a setting and he did it for me and fixed my problems in less than 10 minutes. Thank you for the wonderful customer experience.

Terry Wahls, MD
United States
29 days using the app
Recharge replied November 25, 2024

Thank you for taking the time to leave your review!

- Ty Bailey | VP of Services

September 18, 2024

The first thing that strikes me is the Recharge team's excellent support for integration and support. It was seamless and required little internal resources.

For managing our subscriptions on Shopify, it's been a breeze and powerful with easy customization within the theme.

The app is incredibly user-friendly, and managing recurring orders is effortless.

Highly recommend for any business looking to boost their subscription model!

Lipotriad
United States
Over 7 years using the app
Recharge replied September 30, 2024

Thank you so much for taking the time to leave a five star review!

- Ty Bailey | VP of Services

October 2, 2024

I was struggling to figure out how to change permissions settings in Shopify in order to be able to schedule our Recharge to Shopify checkout conversion, so I sent in a help ticket. Ola responded so quickly and made a setting adjustment for me that helped me make the necessary change and get the conversion scheduled. It was so great to not have to wait long at all for help AND to receive the right kind of help that quickly solved my problem. I only took off one star because I didn't find the chat bot helpful...chat bots are usually frustrating because I almost always have already Googled my problem and tried to solve it myself BEFORE clicking on the chat feature. It would be more awesome if it were easier to skip the bot and go straight to a human!

Carabello Coffee
United States
About 7 years using the app
Recharge replied October 21, 2024

Thank you so much for your review and feedback.

- Ty Bailey | VP of Services

October 3, 2024

Pierre was very helpful in assisting us with our customer's concerns. He even sent a follow-up email confirming if the issue was resolved. Thank you, Pierre! I appreciate your fast and kind assistance.

New Zealand Honey Co.™
New Zealand
Over 3 years using the app
Recharge replied October 21, 2024

We appreciate your review!

- Ty Bailey | VP of Services