Reviews (1,906)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost customer retention and satisfaction through customizable subscription plans and automated recurring payments. The seamless integration with Shopify and a user-friendly interface make subscription management straightforward. Continuous updates enhance app performance and functionality. Merchants also praise the reliable handling of recurring orders and payments. The support team is noted for its quick, effective assistance and knowledge, particularly in resolving technical and setup issues.

Edited October 5, 2022

Gordon has been such an amazing help for us. Any time I reach out for assistance, he responds quickly and ensures my question or concern is addressed. Incredible service!

Outlaw: Bring the scents of adventure to every moment
United States
Over 7 years using the app
September 28, 2021

I submitted a request to make a bulk edit to our order list, it was returned and completed within an hour which was a much quicker return than I was expecting. Mary was really quick and efficient and when I replied to her email she came straight back.

Wavelength Shop
United Kingdom
Over 7 years using the app
Edited January 31, 2022

This isn't my first time working with Recharge and it won't be my last. Recharge found the sweet spot of people + process. The team is incredible and beyond supportive. S/O to Ben M, Jaden W, & the wonderful Christian!!!! (Christian is truly the support rep of my dreams, so helpful! Everyone really cares about the tool and pushing towards improvements/reviews. I could not recommend more!

310 Nutrition
United States
Over 7 years using the app
Edited September 10, 2024

I chatted with Irving and he did his special magic to process an order that I was having trouble with in Recharge. He even explained what had happened to cause the error, so it won't happen again. Now my customer is super happy and that makes me happy! :)

Better Way Health
United States
Over 7 years using the app
January 14, 2022

As a merchant, getting help form employees of the apps I am subscribed to is very important. Breanna W. went above and beyond to give me exceptional customer service. She was timely, efficient and effective in solving my issue with Recharge. Thus, though the app works well, what is more impressive is the service I got today. Hire more people like Brianna!

Philosopher Foods
United States
Over 7 years using the app
October 26, 2023

Recharge works like a charm and we've had our fair share of difficult requests and the support is always on point! Thanks Juan C. keep up the great work!!

Ayoba
United States
About 7 years using the app
Recharge replied November 15, 2023

Thank you for taking the time to leave a review - and for your shoutout to Juan!

- Ty Bailey | VP of Services

October 4, 2023

Been making a lot of big changes to our eCommerce efforts, naturally, some things fall apart. However, Renata was a huge help she was able to address my issue immediately. She was prompt with her responses and provided me with all the resources I needed to understand the processes that were helping. Thank you, again!

Colectivo Coffee
United States
Over 7 years using the app
Recharge replied October 16, 2023

Thank you for taking the time to leave a shout-out for Renata. We think she's pretty fantastic too!

- Ty Bailey | VP of Services

Edited January 5, 2024

Recharge is a helpful subscription tool. We have been with them for years and years and cannot imagine another subscription tool.

Recently we were helped by Trystan, who was able to provide us with access to their Recharge's new tools like Bundles, which will vastly improve our customer experience. Thanks for the help Trystan!

TruBrain
United States
Over 7 years using the app
Edited August 17, 2021

Love Recharge support - always helpful and fast. I cringe at the thought of reaching out to most support orgs, but not Recharge. Most recently, Bryan Nguyen took awesome care of me. Just worked with them again, great as always!

Blendtopia
United States
Over 7 years using the app
September 21, 2023

Renata V. was very helpful and efficient! Thank you!

Barlow Herbal
United States
About 7 years using the app
Recharge replied October 2, 2023

Thank you for the review and the shout-out to Renata! We think the highest of her as well!

- Ty Bailey | VP of Services