Reviews (1,946)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and satisfaction with customizable subscription plans and automated payments. Its seamless Shopify integration enhances operational workflows, and the user-friendly interface is easy to navigate. The responsive customer support, especially via live chat, is frequently praised for professionalism and quick issue resolution. Continuous updates based on merchant feedback ensure reliable and effective subscription management.

March 23, 2024

Big slog to suddenly charge customers $100 a month. Nor recommended

Aristotelis Ke Anthoula
Australia
Over 1 year using the app
Recharge replied March 25, 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan ...

March 19, 2024

L'application est passée à 100€ par mois, du jour au lendemain, sans informer qui que ce soit. C'est une facturation abusive, tout simplement.
L'application est très chère et son tarif n'est pas fait pour les petites entreprises.

Biotanie
France
About 2 years using the app
Recharge replied March 21, 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan ...

Edited June 18, 2024

Pending

The Pod Company
United States
7 months using the app
Recharge replied June 17, 2024

We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now and we’re always interested in chatting to know how we can improve. ...

July 2, 2023

We have been using the app for the last 5 years. Mostly it has been fine although the layout of the webpage is confusing if you need to make changes to customers subscriptions. However with the recent announcement of a 400% price increase on the standard plan, which seems rather excessive... greed much? we will be looking elsewhere. We are only a small business and there is not a lot of margin in ...

Geostuff.com.au
Australia
Almost 9 years using the app
Recharge replied July 3, 2023

We’re sorry to hear this feedback. We did not make this decision lightly, and the change will not impact your business until January 1, 2024. If there is anything we can do ...

April 19, 2021

Very disappointed with this app currently. The customer support team is impossible to get ahold of and there currently is an error with a recharge workflow we have created (that was set up correctly and verified by their support team) but it is flawed and firing orders off at the wrong date.

Nourisher
United States
Almost 7 years using the app
November 2, 2023

I have been a customer of Recharge since 2018 and since the recent changes we have lost over 30 subscription members and no new memberships can be created due to an issue with the new updates they recently did. they advised me to change my theme which i did and still nothing. this has been such a headache and waiting days for someone to respond. customer service is 0.

Batey Girls
United States
Almost 7 years using the app
Recharge replied November 15, 2023

I appreciate you taking the time to leave us your feedback. I will be bringing your concerns up to the rest of my team for discussion on how we can improve our processes.

- ...

February 6, 2024

I've been using recharge for about 7 years. Today my invoice was three times what it usually is. I've looked at it and it seems that that is there new standard pricing plan which is ridiculous. After contact apparently they sent an email to tell me of this change 6 months ago and with no follow up emails. I think it's disgusting as I have less subscribers than ever but paying more than I ever ...

Box Of Goth
United Kingdom
Almost 7 years using the app
Recharge replied February 12, 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan ...

Edited September 18, 2023

Very long term user here but opening up about the experience so you guys can see the glaring problems as business owners. When the app works, it’s not too shabby and allows customization of shipments(eg. 30 days, 60 days, 90 days etc) which helps a lot. However, the big elephant in the room is the poor software itself and this app is now very dated while the company has become very complacent ...

KG Food Company
United States
Over 6 years using the app
Recharge replied September 17, 2023

I appreciate you taking the time to leave us your feedback. I will be bringing them up to the rest of my team for discussion on future updates. We wish you the best of luck ...

September 16, 2021

Hi - I have never written a bad review in my life. If I don't have anything nice to say, I don't say anything I just spend my money elsewhere. This APP is SOOOOO problematic. Customers cannot tune their deliveries themselves just for starters. But the reason I am writing this review is because THIS APP is making my buy box disappear on multiple product listings. We have asked for help mulitple ...

whish beauty
United States
About 6 years using the app
October 9, 2023

If zero stars were an option, that's what I'd choose. Recharge got in touch with us about integrating the new checkout, a process I was interested in. Despite my repeated inquiries about implementing it on a preview theme, they went ahead and did it on our live theme. As a result, our checkout has been dysfunctional since 5am EST. It's clear they didn't conduct proper testing and didn't inform ...

OldTimeCandy.com
United States
Almost 6 years using the app
Recharge replied October 16, 2023

I appreciate you taking the time to leave us your feedback. I will be bringing your concerns up to the rest of my team for discussion on how we can improve our processes.

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