Recharge Subscriptions , 1,744 reviews

Overall rating
4.5
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its excellent customer support, seamless Shopify integration, and user-friendly interface. They value its robust features, effective subscription management, and potential to boost recurring revenue. Some suggest improvements in reporting and customization. The new checkout system and migration support are well-received, with a clean look on order confirmation pages noted. Despite slightly high pricing, merchants believe the value justifies the cost.

March 7, 2024

Used them for years and will continue to do so. Support is top notch and they make it easy.

P2Life
United States
Almost 9 years using the app
Recharge replied March 21, 2024

Thank you for taking the time to leave us a five star review!

- Ty Bailey | VP of Services

April 19, 2024

Ivan did a great job helping me navigate through the problem. Excellent service.

years.com
United Kingdom
Over 1 year using the app
Recharge replied April 22, 2024

Thank you for the review and the shout out to Ivan!

- Ty Bailey | VP of Services

March 5, 2024

We have been using recharge for quite some time now. The old pricing structure meant that they took a % of sales. The new pricing structure is still a % of sales plus an added monthly charge of £140 - this can quickly add up.

The email for the price increase justified this with the addition of new features - OK, that seemed fine.

The new features are at an EXTRA cost.

I'm not sure what happened with this company but i feel this is unjustified.

Maybe they were bought and the new owners thought they would ad these extra charges to recoup their initial investment as fast as possible.

I will be leaving recharge very soon which is sad due to the great service i used to receive.

I feel its a classic case of get customers by offering a good deal then sting them in the future by hiking prices. A sign of the times i'm afraid.

If you are reading this and want to avoid paying these awful charges then check out Appstle. Their pricing seems fair and benefits both parties involved.

SLEEPALPHA™
United Kingdom
Almost 3 years using the app
Recharge replied March 21, 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.

Support: https://support.rechargepayments.com/hc/en-us/requests/new

- Ty Bailey | VP of Services

February 13, 2024

Recharge has been a great partner for our business in helping us manage and build our subscriber base. They are always looking for new creative ways to offer more which I love!

Binto
United States
12 months using the app
Recharge replied February 19, 2024

We appreciate you taking the time to leave a review!

- Ty Bailey | VP of Services

April 11, 2024

Implementing Recharge into our business was a breeze, thanks to Vinse's outstanding assistance. His expertise made complex concepts easy to understand, and his responsiveness ensured all my questions were promptly addressed. Plus, the software itself is incredibly user-friendly, making managing subscriptions a smooth and efficient process. Highly recommended for anyone considering integrating to Recharge!

Fish For Skeptics
United States
3 months using the app
Recharge replied April 22, 2024

We appreciate you taking the time to leave this review!

- Ty Bailey | VP of Services

February 22, 2024

Jaden was a HUGE help. I appreciate Jaden taking the time to help me and providing me with additional information. 5/5 customer service representative.

Ballerina Farm
United States
Over 4 years using the app
Recharge replied February 26, 2024

Thank you for the five star review - and the shout out to Jaden!

- Ty Bailey | VP of Services

April 20, 2024

We are happy with the level of service provided by the Recharge team. Very kind and supportive staff.

DuraPaw
Canada
About 2 years using the app
Recharge replied April 22, 2024

Thank you for taking the time to leave a shout out for our team!

- Ty Bailey | VP of Services

May 15, 2024

Customer support is superb which for me is very important!

PMD Beauty
United States
Almost 4 years using the app
Recharge replied May 20, 2024

Thank you for the shout out!

- Ty Bailey | VP of Services

February 6, 2024

Best in the biz. We have had so much success with the Recharge Subscriptions app and just transitioned the app to our new Shopify 2.0 instance. We could not have achieved the growth or level of user experience on our D2C site without them, and the support team is always a pleasure to collaborate with.

NOKA
United States
About 8 years using the app
Recharge replied February 12, 2024

We're glad to hear about your positive experience with Recharge!

- Ty Bailey | VP of Services

April 9, 2024

Recharge has played a pivotal role in our journey to success. With its user-friendly interface and dedicated staff, Recharge has streamlined our operations and made our lives significantly easier. Trystan Plunkett has been an invaluable ally, offering unwavering support whenever we require assistance, no questions asked.

FMF Racing
United States
Over 2 years using the app
Recharge replied April 22, 2024

Thank you so much for your review - and the shout out to Trystan!

- Ty Bailey | VP of Services