Reviews (1,954)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer retention and satisfaction through effective subscription management and seamless Shopify integration. Its intuitive interface and customizable features, such as subscription plans and intervals, suit various business models. Merchants also praise the responsive and professional support team for their quick problem-solving skills, making it transformative for businesses with subscription models.
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Customer service is great, responsive, and thorough! Much higher level of service than I expected, Olivia is great!!!
Overall, this app functions well and serves the purpose of providing subscription options for our products. Tech support is always helpful and responds quickly. It would be nice if products updated automatically instead of having to manually sync. Some customers have had trouble logging in and editing their subscriptions, especially on mobile devices. ReCharge suggested we change themes recently, so we did and we're hoping this cuts down on customer frustration.
ReCharge is a great subscription app. Their support team, Nikola and Vuk specifically are always attentive and helpful when I encounter tech problems.
I love how responsive their Support Team is, especially April. There was never a question she wasn't able to answer very satisfactorily. She helped us fix some issues, as well as provided very helpful advice. ReCharge is a GREAT app that is TRUE to what it says it can do.
The recharge support team is great to work with and quick to respond. Not only do we love working with them, but our customers also love the ease of using their platform
Thank you for taking the time to leave us a review - and for the shout out to both our team and our product! We're glad your customers enjoy the ease of their subscription service.
- Ty | VP of Services
We're not in love with the ReCharge app. It's a bit non-intuitive and wonky for customers to easily make changes. Seems most can not figure out how to log in to their accounts. I WILL say that we've recently had an issue that we have been dealing with ReCharge Customer Support, and they have been fabulous. Specifically Zachary and Hector. Prompt, efficient, and effective has been their troubleshooting. They're exemplary.
Massively increased their prices! I am only a small coffee roastery. Went from paying about $2 a month based on how much I was selling to over $100 per month!
I was given some warning to be fair, but it takes a while to update your web site.
Plenty of other subscription services that don't charge the little guys anywhere near this (most are free to a point), so will be switching over ASAP!
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
We have had multiple issues with customer accounts lately and Shayaan was AHHHHHMAZING in helping figure out what happened with this customer in addition to providing examples and an explanation. This is so helpful for us to further troubleshoot similar scenarios before reaching out to your team. Shayaan was also very nice in the process, didn't come off in any other manner than extremely nice and positive!
Nikola was fantastic and quick in helping me solve an issue with one of our products, great customer service!
Probably the most UN - USER FRIENDLY app on Shopify. Customers find it hard to swap, pause, cancel, items. Admin backend is terrible and backward, need 100's of clicks to make changes and have to do everything ONE BY ONE. Support is slow unless you PAY FOR PREMIUM SUPPORT. You should know the value of recurring orders is HUGE for online stores and you need to improve your over all interface. I have lost customers as they get frustrated to use the customer account management system, its terrible