Reviews (1,954)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer retention and satisfaction through effective subscription management and seamless Shopify integration. Its intuitive interface and customizable features, such as subscription plans and intervals, suit various business models. Merchants also praise the responsive and professional support team for their quick problem-solving skills, making it transformative for businesses with subscription models.
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Recharge has caused me some issues over the years, but their support team really kicks butt. They've gone above and beyond to help make sure my issues have been corrected. I've been using their system for 4ish years now and I highly recommend them
I'm glad to hear that you've had a positive experience with our support team and that they've been able to assist in resolving your concerns. Thank you for taking the time to leave a review!
- Ty Bailey | VP of Services
We've been using Recharge for our subscription needs and couldn't be more impressed. First off, their customer support is top-notch. Anytime we've had a question or needed assistance, they've responded promptly and with real solutions. It's reassuring to know they're there to support us.
The subscription service itself is excellent. We're on the regular tier, and it's been perfect for our needs. Managing subscriptions has never been easier, and our customers appreciate the seamless experience. Recharge's platform is intuitive and reliable, making it a breeze to set up and maintain subscriptions.
Moreover, Recharge consistently adds value. Their features are robust, and they're always improving the platform based on user feedback. We appreciate a company that listens and evolves with its customers.
Irving is great for customer support too. We really appreciate his work.
We appreciate you taking the time to leave this review!
- Ty Bailey | VP of Services
Extremely unhelpful support. We have payment issues because of API expiration on ReCharge's end during BFCM. Sounds urgent? Haven't heard from them until now, and supports keep out of office. It's simply reconnecting the API, but it seems they are not really concerned about this systems instability and merchant loss from it.
We haven't had the app long so we are still testing everything, but the customer service so far has been amazing. We ran into a few issues with set up and implementation and Nigel S. was able to help us every step of the way.
Diana was good. It took a little bit for her to understand thee issue. However, that might a little on me since I knew from past experience what needed to be done and might have not provided as much context with my solution. I did appreciate though after sending her information from my past discussion with another recharge support customer that she looked back into the situation and was able to quickly find the solution. She was also very kind and kept a cheerful attitude through it all!
Great customer service as always, including swift response from Alex to address a particular issue we were experiencing.
Quick and efficient and took care of my request with ease!
Perfect service today!
Thank you for taking the time to leave us a review. I'm glad to hear you've had a positive experience with our service.
- Ty Bailey | VP of Services
Dora always gets back to me super fast and handles whatever tech help I need. She has a very pleasant manner and I really can't thank her enough.
LOVE this app. I have been using it for years for my subscription products. It is easy for me and easy for customers to manage their subscriptions. Great customer service!
Great help from Nick from eGenius Shop. He helped me solved a shipping issue.