Recharge Subscriptions

As a subscription system, the app performs fine. We are always on the hunt for a new system because Recharge's support leaves a lot to be desired. First, do not pay for enhanced support. It is no different from what is built in. When you do finally communicate with support, you will be gaslit approximately 3 times before they acknowledge that the problem exists. "We can't duplicate the problem" "There was nothing attached" "The video example you provided isn't long enough". In between each communication is at least 24 hours. It's exhausting. Most problems I've finally fixed myself using message board info or YouTube videos. Other problems require a developer. However, Recharge's recommended developers never get back in touch. I have one persisting issue that I cannot correct, Recharge refuses to correct and their developers won't acknowledge me. If all you do is sell subscriptions, Recharge is adequate. If you have other products in your store, prepare yourself for ongoing interaction with support.

I have been using Recharge for four years and absolutely love it! Their support team is great as well.

Adam was super helpful and knowledgeable. We were able to fix the issue within just a few minutes. Thanks!

Malcolm L is superb! He was able to explain everything to me and helped resolve the issues in a zap.

The customer service is wonderful. They respond quickly and stick with you until the problem is solved.

RECHARGE IDIOTS CANT FIX GLITCH RESUKTING IS THOUSANDS OF $$ LOST!!!!

COUPON CODE GLITCH! FREE OVERNIGHT? NOOOOO!!!
Ok, so this glitch is SUPER annoying. It usually takes me 5 times to explain it to support, and I don't think they ever "get it". I did explain it to top management and they couldn't believe the system would have this glitch, but not enough people complain so they don't fix it.
Here is the issue. If you offer "FREE SHIPPING" codes, Shopify has a smart "limit to X dollars". Well Recharge doesn't have this limit. So if somebody orders a $10 product, and they have a free shipping code, they can request FREE FEDEX OVERNIGHT even internationally. So a $10 product can get $300 overnight fedex shipping for free. This really sucks. Every couple of weeks I catch the glitch but more often it goes out on it's own. Very annoying.
RECHARGE! ARE YOU LISTENING? FIX THIS GLITCH!
IT HAS BEEN 2 YEARS NOW.

Meredith was a fantastic help! We had a complicated problem and she was on top of it right away and worked until everything was resolved. I cannot say enough about how efficient and pleasant Meredith was to work with! Thank you for the first class support!

Customer service has been super attentive and helpful, they communicated almost in real time to help us through a complex subscription plan setup. Highly recommended.

Support is wonderful, everyone I have spoken to in the years of using this app has been incredibly patient and helpful. Adam was recently amazing in helping to answer all of our questions for our shopify subscription upgrade, and helped us come up with a solution to our unique shipping problem. Thank you!

I had a good experience with Sarah S explaining the details on one particular refund case between our business and customer. All in all the app is pretty good.