Reviews (1,910)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost customer retention and satisfaction through customizable subscription plans and automated recurring payments. The seamless integration with Shopify and a user-friendly interface make subscription management straightforward. Continuous updates enhance app performance and functionality. Merchants also praise the reliable handling of recurring orders and payments. The support team is noted for its quick, effective assistance and knowledge, particularly in resolving technical and setup issues.

March 10, 2022

I love this app and company! We have been with them for years. We recently decided to upgrade to a unified Shopify checkout, and the process was AMAZING! Seriously, Joey (if you see this!) I am over-the-moon grateful for all of your help and support along the way. You've been so responsive and thoroughly helpful! I've done a lot of integrations, etc. and I've never felt more confident and safe making a major update. Thank you Recharge (and Joey from support) for everything!

SEEN
United States
Almost 5 years using the app
Edited December 7, 2021

I had multiple customer's who were having issues changing the date of their subscription orders. Sarah was very helpful with resolving my problem!

Sightglass Coffee
United States
Almost 5 years using the app
February 2, 2022

Customer Support is superb. They are really helpful with any of our requests. We have been using their service for a long time now

vernaschediewelt
Germany
Almost 5 years using the app
February 16, 2023

Phenomenal customer service. Every issue we've had, they've masterfully (and gracefully) handled and solved. I know that may be setting the bar high – but I'm confident this will be your experience too. I hate writing reviews (I've got too much to do and they feel like a waste of time). But they have helped me make important decisions in the past - so here's hoping it helps you. Look no further for your subscription solution. This is your sign to stop looking – you've found the app you're looking for. You're in great hands.

Merit Coffee
United States
Almost 5 years using the app
September 18, 2023

Jaden was super helpful! Literally the best rep Recharge has.

Stratia
United States
Almost 5 years using the app
Recharge replied October 2, 2023

We appreciate the shout-out to Jaden. Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services

June 23, 2021

Great for subscribers. Had a few initial problems when setting up etc but Jaxon has massively helped out on the issues we were having and now all is running smoothly!

Füd. Vitamin Energy
United Kingdom
Almost 5 years using the app
Edited September 28, 2021

Such a fantastic customer service. Sweet and helpful and always on point with updates on a timely manner.

Puori EU
Denmark
Almost 5 years using the app
Edited February 12, 2024

Amazing support team! Jake was so helpful in responding so quickly and effectively.

We Are Feel
United Kingdom
Almost 5 years using the app
Edited April 5, 2022

Matt A. was very prompt and knowledgeable in helping me with an export. A recent update eliminated customer information from appearing on all of the line items for my export. I was in a tight time crunch to get this resolved so that I could notify ~ 1K customers impacted. Matt took the time to understand my issue, hopped on a Zoom call with me, quickly changed a setting for my account and forwarded me the working list. I honestly do not know how I would've resolved this without Matt's guidance and understanding. He's a gem and a life-saver at Shopify. I don't usually reach out to Support, however, if I were to do so again, I'd hope to get Matt. Kudos' to him and whomever the hiring manager was.

Once Upon a Farm
United States
Almost 5 years using the app
April 26, 2022

Quick response and excellent support! Was able to resolve my issue within the first few email exchanges.

Pablo & Rusty's
Australia
Almost 5 years using the app