Recharge Subscriptions

Their team helped me with a number of complications when we migrated, even though we were working outside regular business hours.

My recharge was down due to another app blocking it. ReCharge spent all weekend fixing it and I couldn't be more grateful. I look forward to scaling Elixirshots.com with ReCharge and appreciate their 5-star customer service and dedication to helping. Tarek and anyone else that helped, THANK YOU!

I worked with Nevena to update pricing on existing subscriptions. She completed the assignment much much faster than anticipated and was super helpful and thorough. Very happy with the service!

UPDATE - After leaving this review, I was very quickly contacted by support (Jessie) and she helped resolve the issue completely by end of day. Really appreciate it! Besides this one incident, this app and feature has been a great asset to the business and we'll continue to use it. Thank you! PREVIOUS REVIEW - This app is great if you never update the subscription ruleset. We simply updated it from 10% off to 15% off each shipment and now our existing customers can't update their subscriptions, we're getting errors on our end, losing out on sales, and customer service has been a NIGHTMARE. No urgency, takes days to respond. When they finally did respond, they had us go in and manually update every active subscription in a .CSV file which took over an hour. Meanwhile, I have customers emailing left and right as they can't edit, cancel or change their subscriptions. As soon as they try to, their upcoming order has an error / can't be processed and we lose that sale.

Great app, great support. UI/UX could be better for both customers and admin. Will continue to use and recommend.

Amazing app with unlimited possibilities, customer support is unparalleled and I couldn't ask for more. Thanks again

Jessie M provides amazing customer support, which is a big reason why we use this app. They're constantly working to make things better and truly care about their customers.

Customer service team is excellent! Really proactive and quick with solving issues and providing assistance

ReCharge allows us to offer subscriptions, which is a large part of our revenue. Support is top notch.

We have been using Recharge for over 2 years now. First of all and sadly, I guess this is still one of the better options out there. However, this app comes with some major UX issues which makes managing an subscription on the storefront such a pain for your customers. I reported this issues several times to the customer support but they don't seem to care: Issue #1: Editing subscriptions. If you sell multiple products like we do, your customers will create an subscription order consisting of several products. So far so good. Recharge will create an order in Shopify. However, here comes the tricky part. If a customer wants to edit his existing subscription, he has to edit EACH one of the products separately. Meaning, when a customer ordered 10 products he and wants to change next charge date, frequency or even cancel he will have to do that 10 times! Just think about it. They placed ONE order initially when they started their subscription (meaning they got all products delivered at the same time) but have to edit each product separately from then on. Makes no sense. We get complaints about this almost every day! You as a store owner can bulk edit all products but why can't the customer?! This is such a UX disaster. Please, Recharge. Make bulk editing possible on the storefront! 2/ Sold out products. If you have products that are out of stock occasionally, the real mess begins! This will basically freeze the complete subscription of the customer until the customers either deletes the product from their subscription OR the product is back in stock. The customer can basically do nothing with his subscription when there is an out of stock product. Usually, there is an option to skip deliveries for the customer. Sounds like the perfect option in this case, right? Nah. Customer can't do that when a product is out of stock because pretty much all functions are dead at that point. They can't even add new products to their subscription because one out of stock product. They will only get a default error message without even telling them what the issue is. And the best part: Even when they remove the out of stock product from their subscription the error message will still pop-up until Recharge retries the charge! You can set up how often Recharge should retry the charge in the settings. However, it is limited to 8 retries and then the subscription shuts down completely. This is why I have set up a retry every 4 days so that the subscription doesn't shut down after 8 days already. So even though the customer has already removed the out of stock product and solved the issue by himself he will still see the error message for 4 days (or whatever you have set up) and will have to wait until the retry. What happens in those cases? They will contact our customer support that our UX sucks and that they want to cancel everything. Why can't recharge retry at least everytime a subscription has been edited? This is an EASY trigger! Customers removes product (trigger), recharge retries, order goes through. Problem solved. I really hope Recharge is going to read this review and will do something about it. I know at least 10 store owners that have the exact same issues that I have. I really wish Recharge will be the app that it could be! Those issues would be real easy to solve but would have such a big positive impact on UX.