Reviews (1,914)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for boosting customer retention and satisfaction by streamlining subscription management and recurring payments. They appreciate its easy integration with Shopify, user-friendly interface, and customizable subscription options. Continuous updates based on merchant feedback ensure the app meets evolving business needs. Additionally, the responsive and knowledgeable support team significantly enhances the app's reliability and usability, making it a key asset for businesses focusing on subscription services.
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The application itself is very good when it comes to subscription type purchases. The only thing which's actually a negative is that when an "export" of cancelled subscription is made, it's given in "in full" As in there's no option to select the date for which you want the export to be given. Thanks.
So far the set up has been relatively easy. I would appreciate more visual instructions for setting things up. Breanna was super helpful and kind in answering my questions.
The app is a little bit confusing with its features - it's not as straightforward. However, the customer support is amazing and quick and resolved my query quickly 5 out of 5.
Helpfull customerservice. The features requested was not avaiable. However the customer service was quick to offer other tools.
I use this app to sell products by subscription. It's easy to set up and the support team has been very helpful thorough out!
The SMS feature wasn't working as expected. The 3-day notice to our customers (prior to shipment) wasn't going out. That's the most important text! Taylor P. was super helpful in getting the issue resolved. It did take a few weeks, but he maintained communication with me on a weekly basis do I knew the issue was still on his radar which gave me peace of mind. Taylor P was awesome! Thanks again for your diligence and attention to our issue. While I give the app 4 stars, I give Taylor P 5 stars!
We're glad to hear that Taylor was able to keep you up to date with regard to getting your concerns resolved. Thank you for taking the time to leave us a review and your feedback.
- Ty Bailey | VP of Services
Quite intuitive, very useful. It usually works great - we just experienced a couple of minor issues with out "go to checkout" button, but overall very good experience. CS team is always happy to help.
The system is a bit slow to work with, but I'm a fan of the chat customer service function. They're always super fast to respond and clear up my issues, no matter the complexity. Latest, I got amazing assistance from Nevena J. from the customer support team
Very good Help ! Recharge team helped me very quickly to solve my issue. They are super nice and helpful.
We've been using Recharge for a while now. It works better than other subscription software we have had.
I will say I find their help documentation generally confusing - like it's written for someone more tech minded.
However, their customer support usually responds within 24 hours and is helpful.