Reviews (1,763)

Overall rating
4.5
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, user-friendly interface, and robust features. They appreciate its continuous improvements, reliable platform, and customization options. The customer support is praised for prompt and effective service, with team members like Nikola C. and Mariah receiving special mentions. Unique features like password-less login and Shopify Checkout Integration are positively noted. Merchants report increased recurring revenue and customer loyalty, and value its inventory management, order rescheduling, and insightful reporting capabilities.

April 19, 2024

Ivan did a great job helping me navigate through the problem. Excellent service.

years.com
United Kingdom
Over 1 year using the app
Recharge replied April 22, 2024

Thank you for the review and the shout out to Ivan!

- Ty Bailey | VP of Services

May 23, 2024

We have been using Recharge for 2 years and we are very happy with it, Recharge is really great app for subscription management. It provides almost all tools for you to customize the experience and has support for password-less login which can useful when you need it.

In addition to being a great app we like their customer service a lot, when we needed help very first time Irving O helped us carefully and we could be able to resolve the problem in a couple of hours!

Centrum Supergreens
United States
9 months using the app
Recharge replied June 3, 2024

Thank you so much for taking the time to leave your feedback!

- Ty Bailey | VP of Services

March 20, 2024

Our Shopify store have been using Recharge for a long time now, even before I took over as the team's e-coms guy. I've just gotten the Recharge team to switch us to the new checkout system and it's been great, so it's the right time for me to drop a review! It's easier for me to control, and it's a new clean look on our order confirmation pages. Customer service was amazing, thanks to Mariah and team!

Sarnies Coffee Singapore
Singapore
Over 6 years using the app
Recharge replied March 21, 2024

We appreciate you taking the time to leave a review and a shout out to Mariah!

- Ty Bailey | VP of Services

March 22, 2024

We migrated back to ReCharge after a poor experience with one of the new subscription apps. Our Implementation Engineer, John, was phenomenal in getting us set up. The process entire migration process was thorough and transparent.

Raaka Chocolate
United States
Over 5 years using the app
Recharge replied March 25, 2024

We're glad to hear about your positive experience. Thank you for the shout out to John!

- Ty Bailey | VP of Services

June 13, 2024

AVIOD AT ALL COSTS.
The most unethical billing practices and they don't even realize.
They charge a % of the TOTAL REVENUE of orders that contains a subscription product. so if someone buys a $500 one-time product + a $5 subscription, then recharge will charge you the merchant 1.25% of THE ENTIRE ORDER, so that $5 subscription is now eaten up by the $7 recharge fee. It's borderlina scamming and we're shocked how they get away with this - looked recharge up on twitter too and it seems like all your merchants are furious about this and changing to Skio or other providers too. I don't understand how you can't see how messed up it is to bill merchants like this...

The Pod Company
United States
7 months using the app
April 2, 2024

Recharge has been a good app. There have been a few tiny glitches but the suppport team has been very timely with quick fixes and good communication.

If there were something to improve upon, more UX testing with "normal" users on customer side. Some of our customers are able to manage their subscriptions easily, but we still have a number who are confused and we help with our support team.

Alaska Gold Seafood
United States
Over 2 years using the app
Recharge replied April 8, 2024

We appreciate your feedback!

Ty Bailey | VP of Services

April 3, 2024

Fonctionne bien mais les abonnement sont trop dispendieux.

Skinzy skincare
Canada
Over 2 years using the app
Recharge replied April 8, 2024

We appreciate you taking the time to leave a review!

Ty Bailey | VP of Services

March 26, 2024

Their support team is very helpful and guided us through a big upgrade. THANK YOU!

Primabee
United States
About 3 years using the app
Recharge replied April 8, 2024

Thank you for taking the time to drop a review!

Ty Bailey | VP of Services

March 13, 2024

Thank you Malik!

Double Wood Supplements
United States
Over 7 years using the app
Recharge replied March 21, 2024

Thank you for taking the time to leave five stars and a shout out for Malik!

- Ty Bailey | VP of Services

March 14, 2024

Great app, easy to use. Always improving the experience.

Oxford Biolabs Ltd. (UK)
United Kingdom
Over 6 years using the app
Recharge replied March 21, 2024

We appreciate the review!

- Ty Bailey | VP of Services