Reviews (1,910)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost customer retention and satisfaction through customizable subscription plans and automated recurring payments. The seamless integration with Shopify and a user-friendly interface make subscription management straightforward. Continuous updates enhance app performance and functionality. Merchants also praise the reliable handling of recurring orders and payments. The support team is noted for its quick, effective assistance and knowledge, particularly in resolving technical and setup issues.

Edited April 8, 2021

Hi there folks at ReCharge! I'm writing to you today because of Denis R., who is just the freakin' best. Denis answered my question (which was all I expected), but then gave me ways to investigate the issue and avoid it in the future. He went above and beyond and was so helpful. As a customer support person myself, I love having positive conversations and dang. Denis. Dude. You're so positive it's contagious. Please give Denis one of those giant cookies that's like the size of a pizza. Maybe even bigger than that? Break a world record, because Denis deserves it. As Jean Luc Picard said, "make it so."

Hoplark HopTea
United States
About 4 years using the app
September 30, 2023

Fantastic app. Very easy to use. Amazing support - fast to respond and always very helpful. I highly reconnend this app.

In Shape Mummy
Australia
About 4 years using the app
Recharge replied October 2, 2023

We appreciate the positive review. Thank you so much!

- Ty Bailey | VP of Services

Edited September 17, 2021

I highly recommend Recharge. It's easy to use, integrates with Shopify subscription API, and has outstanding support. I always get quick, thorough responses (thanks, Alex).

ZERO FOXTROT
United States
About 4 years using the app
December 15, 2020

Great job by Filip S. on the support team! Quick to respond and solved my issue in jiffy! thanks so much!

Petal
United States
About 4 years using the app
May 5, 2021

This app works great to run our subscription boxes. And they provide amazing customer service! Would highly recommend!

Noobie Box
United States
About 4 years using the app
April 21, 2022

Le service client de recharge est très réactif ! J'ai eu la chance d'être accompagnée par Juan et il a réglé mon souci en quelques minutes, ce qui est très agréable ! Je les remercie pour ce service de qualité !

Franklin
France
About 4 years using the app
Edited December 10, 2021

Not only is this app extremely helpful and quite intuitive to use, the support staff at ReCharge is amazing and they are always so timely and professional and helpful! They take the time to go into detail and correct things, and educate their clients! Beyond pleased with your customer service. The only thing I could use more of, is detailed reports and the ability to pull specific information in a more specialized manner. (As in selecting what fields I would like to pull).

Flying Embers
United States
About 4 years using the app
January 27, 2022

I absolutely love this and the superior support that I receive. I’ve had Recharge for about 3 years now. My business has increase tremendously by having this service as an offering. I recently updated my theme and I am not tech savvy at all. I submitted a request because I couldn’t figure out how to add my widget. Bryan jumped right in an took care of everything. Their response time is instantaneously in my opinion. If you’re looking to grow your business this is a wonderful resource especially for the customers that order on a regular. An they forget to reorder. This will take care of everything for them. An if you want AMAZING Customer Support Recharge is the best option.

Addictive Apothecary
United States
About 4 years using the app
May 23, 2023

thank you for helping me figure things out. I asked how to get to discontinue a customer's subscription

Stoney River Soap
United States
About 4 years using the app
Recharge replied May 29, 2023

I'm glad our team was able to assist you. Thank you for the positive review of our app!
- Ty | VP of Services

October 7, 2021

Rafael A. did a great job of assisting me with my issue. Not only did he help me to figure out the problem he checked back in a few days later to make sure everything was taken care of. Great customer services

O3UV
United States
About 4 years using the app