Reviews (1,910)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost customer retention and satisfaction through customizable subscription plans and automated recurring payments. The seamless integration with Shopify and a user-friendly interface make subscription management straightforward. Continuous updates enhance app performance and functionality. Merchants also praise the reliable handling of recurring orders and payments. The support team is noted for its quick, effective assistance and knowledge, particularly in resolving technical and setup issues.

Edited April 20, 2022

Kevin, Alex and Bryan have provided excellent customer support on several recent issues. They are very quick to respond, friendly, very helpful and professional.
Great customer service!

CanineBiologics
United States
Almost 4 years using the app
August 10, 2021

ReCharge is not only a great app, but their customer service is also incredible! Would highly recommend for a recurring charge solution based on that alone!

Zelmin's Minty Mouth
United States
Almost 4 years using the app
Edited October 15, 2021

Excellent! Very friendly Support Team that solve issues in no time. Definitely a five-star Customer Service!

Duolab GBP
United Kingdom
Almost 4 years using the app
May 19, 2021

I am reviewing my customer service experience with Denis R. He got back to me very quickly and provided me with the answers I needed with regards to a customer question about receiving notifications.

ellura
United States
Almost 4 years using the app
Edited November 17, 2020

I am incredibly pleased with the ReCharge Support Staff, notably Tarek A. I was able to get quick solutions from Tarek (that others said could not be done) and I'm thrilled! I've always received quick and smart responses and great attention to detail and my concerns. I told them they deserve a promotion and I wish I had the authority to give them one! I spoke to so many people about different setup questions and possibilities - from our team, Shopify, and even ReCharge and Tarek provided the only solutions that have worked, accommodated all facets of my concerns, and were very simple to set up (this has happened on multiple occasions). Communication is always thoughtful, clear, and concise. High praise from All-Star Nutrition! Thank you so much!

All-Star Nutrition
United States
Almost 4 years using the app
January 25, 2021

I have emailed ReCharge multiple times and they always respond within the same day with extremely helpful tips! Definitely recommend them, especially based off their customer service!

Agricultural Connections
United States
Almost 4 years using the app
April 11, 2023

Fast technical support from Adam B. Most issues are regularly resolved within twenty four hours. There is an additional charge for rapid support but it is well worth it in our opinion.

Something & Nothing
United Kingdom
Almost 4 years using the app
Recharge replied May 10, 2023

We agree - Adam is fantastic! We appreciate your positive review.
- Ty | VP of Services

Edited May 24, 2023

Great and quick customer support service and the app offers a lot of great features that other app don't! We've been using the app for three years now and couldn't recommend it higher!

Mask
Australia
Almost 4 years using the app
March 2, 2021

Excellent app and wonderful support. Really happy with it as it makes subscriptions a breeze. We believe this is the best app available for subscriptions

London Hair Architects
United Kingdom
Almost 4 years using the app
July 21, 2023

Recharge makes it easy to manage our subscription services! It's been an integral part of our business in driving consistent revenue. Perhaps the most invaluable resource within Recharge is their support team! Any time I have a question or a request, I'm quickly assisted and given concise, direct answers.

Dr. Squatch
United States
Almost 4 years using the app
Recharge replied July 24, 2023

Thank you so much for the kind shoutout to our support team. We're very happy to partner with Dr. Squatch on all of your subscription needs!

- Ty Bailey | VP of Services