Reviews (1,954)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and satisfaction through effective subscription management and seamless Shopify integration. Its intuitive interface and customizable features, such as subscription plans and intervals, suit various business models. Merchants also praise the responsive and professional support team for their quick problem-solving skills, making it transformative for businesses with subscription models.

Edited July 6, 2021

Excellent customer service - really helpful and quick response! Thank you for helping to resolve my issue and answering my questions!

Hairguard
United Kingdom
About 4 years using the app
January 7, 2021

Great customer service from Jessie M! Got my issue fixed without lifting a finger and within hours. Very pleased!

Huxbrook Tea
United States
About 4 years using the app
May 17, 2022

I worked with the recharge team and some bulk upload and one-off use cases. Very positive experience with our support engineer Shayaan who was very responsive and helpful.

Canopy
United States
About 4 years using the app
July 20, 2022

It's a good tool and Adam from the support team was super helpful!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Peel Away Labs
United States
About 4 years using the app
January 25, 2021

Quick to help and address issues. App works as intended. Wish the invoices were easier to download.

Simply Virtuous
United States
Almost 4 years using the app
Edited September 20, 2024

We have been using ReCharge since 2020 and are impressed with the improvements made over that time. Our interaction with the support team is rare since the app runs pretty well, but when we need extra help we always reach out to Nick at e-shop Genius to take care of any custom tweaks. He is always responsive and takes care of anything we need. Cheers!

Bicycle Coffee Company
United States
Almost 4 years using the app
Edited May 24, 2023

Great and quick customer support service and the app offers a lot of great features that other app don't! We've been using the app for three years now and couldn't recommend it higher!

Mask
Australia
Almost 4 years using the app
August 6, 2021

We use recharge for our subscription program, and have been pleased with the responsive and helpful customer service we've received. There have been a few hiccups, but Tigist was extremely prompt, patient and thorough with all of her communications and helped us overcome the obstacles we came up against. Thank you!

Drink Buchi
United States
Almost 4 years using the app
May 17, 2021

Brilliant, brilliant, brilliant!!!
Always super helpful and supportive and quick to respond. Thank you so much!

Heights
United Kingdom
Almost 4 years using the app
Edited August 7, 2023

Very grateful for the prompt responses and willingness to help continually update our subscriptions! Loving this app!! I can always count on the Recharge support team!

Work + Wonder
United States
Almost 4 years using the app