Reviews (1,950)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its responsive customer support, user-friendly interface, and robust features. They praise the quick and effective support via live chat and email, and appreciate the easy setup and seamless Shopify integration. Key features like customizable subscription plans and automated recurring payments are highlighted, significantly enhancing merchant operations and customer retention.

June 3, 2021

Helpfull customerservice. The features requested was not avaiable. However the customer service was quick to offer other tools.

Craft Makers Collective
Denmark
Over 2 years using the app
April 25, 2021

I use this app to sell products by subscription. It's easy to set up and the support team has been very helpful thorough out!

Soun
Sweden
Over 2 years using the app
August 28, 2023

The SMS feature wasn't working as expected. The 3-day notice to our customers (prior to shipment) wasn't going out. That's the most important text! Taylor P. was super helpful in getting the issue resolved. It did take a few weeks, but he maintained communication with me on a weekly basis do I knew the issue was still on his radar which gave me peace of mind. Taylor P was awesome! Thanks again ...

AnnieMak
United States
Over 2 years using the app
Recharge replied August 29, 2023

We're glad to hear that Taylor was able to keep you up to date with regard to getting your concerns resolved. Thank you for taking the time to leave us a review and your ...

October 27, 2021

Quite intuitive, very useful. It usually works great - we just experienced a couple of minor issues with out "go to checkout" button, but overall very good experience. CS team is always happy to help.

her1
Germany
Over 2 years using the app
April 27, 2021

The system is a bit slow to work with, but I'm a fan of the chat customer service function. They're always super fast to respond and clear up my issues, no matter the complexity. Latest, I got amazing assistance from Nevena J. from the customer support team

EAT GRIM
Denmark
Over 2 years using the app
Edited July 1, 2021

Appreciate the app's capabilities and insights. Getting better all the time, and generally very responsive to customer service tickets. I wish there were more hands-on support at times, but can't complain about the information on self-help solutions provided.

Bare Bones
United States
About 2 years using the app
May 12, 2021

The function of the app is great, but the clean up of it is a bit confusing. Would love for the products to sync automatically!

OLAPLEX
United States
About 2 years using the app
April 6, 2022

I love the customer service or support team 5 stars. They help me a lot to resolve my questions. I'm giving 4 star right now because I would like to have more filter options to customize my data.

By the land
Mexico
About 2 years using the app
November 15, 2021

Pretty solid app. We've definitely found it helpful and more user friendly than Bold's recurring billing app. We've been using Recharge for about 18 months and I've witnessed app enhancements and improvements that resolved some pain points we had in the beginning. Their support is also much better than when we first started: faster responses to initial outreach, faster resolution times, more ...

Big Island Coffee Roasters
United States
About 2 years using the app
January 9, 2024

I would recommend it. Great customer service and easy to use! Although, my clients tend to have a tough time canceling subscriptions that they ordered by accident.

EssenceTree
United States
About 2 years using the app
Recharge replied January 16, 2024

Thank you so much for your review and the feedback you've provided!

- Ty Bailey | VP of Services