Reviews (1,770)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration, user-friendly interface, and robust features. They appreciate its continuous improvements, reliable platform, and customization options. The customer support is praised for prompt and effective service, with team members like Nikola C. and Mariah receiving special mentions. Unique features like password-less login and Shopify Checkout Integration are positively noted. Merchants report increased recurring revenue and customer loyalty, and value its inventory management, order rescheduling, and insightful reporting capabilities.
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Jairus was an amazing support during our onboarding process, going above and beyond to educate us on platform capabilities and integration questions. Very happy with the outcome and a successful go-live!
Thank you for the five star review and your shout out to Jairus!
- Ty Bailey | VP of Services
Issue resolved with customer support.
Thank you for taking the time to leave a review!
- Ty Bailey | VP of Services
We have recently transitioned to Recharge and everything has been going great thus far. Vinse helped guide us through the migration process very smoothly. Two thumbs up :)
Thank you for leaving a review of your experience!
- Ty Bailey | VP of Services
Nena was so fast to respond and fix my issue. Great service!!
We appreciate the review - and the shoutout to Nena!
Ty Bailey | VP of Services
Their support team is very helpful and guided us through a big upgrade. THANK YOU!
Thank you for taking the time to drop a review!
Ty Bailey | VP of Services
Absolute necessity for any subscription business. Really good technical support (shoutout to Bryan Nguyen!)
Thank you for your review and the shout out to Bryan!
- Ty Bailey | VP of Services
Used them for years and will continue to do so. Support is top notch and they make it easy.
Thank you for taking the time to leave us a five star review!
- Ty Bailey | VP of Services
Great support team, the app is best in class for shopify and the account managers are really helpful with helping you configure, scale and optimise your subscription plans
Thank you for taking the time to leave a review!
- Ty Bailey | VP of Services
Very happy, great support and very fast! Thanks
We're very happy to hear about your positive experience with Recharge!
- Ty Bailey | VP of Services
This app has been flagged for fraud. I wish I would have researched more.
I installed this app that specified monthly payment would only commence after reaching 50 subscription customers.
However, despite having only 9 subscribers to date, my card was unexpectedly charged $200. Upon contacting them (Recharge app), they informed me of a sudden policy change where all customers would be charged, despite my lack of consent or awareness of this alteration. I perceive this as fraudulent behavior. I did not consent to any new terms.
I contacted a lawyer who took a look at the app, agreement and email exchange and said "Charging a customer without their explicit consent is not only unethical but also illegal. According to consumer protection laws such as the Electronic Fund Transfer Act (EFTA) and the Fair Credit Billing Act (FCBA), businesses are required to obtain consent before initiating charges to a customer's account.Despite any claims of notifying customers via email of a "new policy of charges," such notifications do not constitute valid consent, particularly if explicit agreement was not obtained from each affected customer."
In this case, the terms explicitly outlined a payment structure of 1% + 10¢ per transaction to Recharge. Any deviation from these agreed-upon terms without the customer's explicit consent may constitute a breach of contract and potentially fraudulent behavior.
UPDATE: They refunded us and wrote a message below pretending they accidentally charged us. Weeks later they CHARGED US AGAIN $312 when they thought we weren't looking. BE WARE.
We appreciate you taking the time to leave a review and for voicing your concerns. I am glad that we were able to provide you with a refund on the charges you received.
The pricing increase was announced via an email on June 29th, 2023, in conjunction with in-app notifications and follow up messaging. The standard plan pricing took effect for new merchants earlier in 2023, and existing merchants as of January 1st, 2024.
We are proud of the transparency & timeframe we have provided to our merchants during any price change and the responsiveness we've had in assisting those that no longer wish to utilize our app.
- Ty Bailey | VP of Services