Reviews (1,917)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting customer retention and satisfaction by streamlining subscription management and recurring payments. They appreciate its easy integration with Shopify, user-friendly interface, and customizable subscription options. Continuous updates based on merchant feedback ensure the app meets evolving business needs. Additionally, the responsive and knowledgeable support team significantly enhances the app's reliability and usability, making it a key asset for businesses focusing on subscription services.

October 12, 2023

It is just so good to work with a company that will respond to your email enquiries in such a timely manner. What is even better they act on your enquiry and implement the change request within 24hours.
We have only just started our partnership with Recharge and even at this early stage, we know this was the right decision for our company.
Thank you Recharge Team, you are fabulous.

Frontier Pets
Australia
Almost 3 years using the app
Recharge replied October 16, 2023

We appreciate the shout-out to our team! Thanks for taking the time to leave a review.

- Ty Bailey | VP of Services

August 30, 2023

This review is for the fantastic support experience we had with Juan C. We had an urgent payment issue that was complicated but Juan immediately got to the root of the issue. Not only was the issue identified but he went above and beyond to fully explain all of it to us, making sure we understood and patiently explaining further if we didn't. He was extremely knowledgeable and had impeccable communication that made the resolution of a headache into an efficient and smooth experience.

Juan’s exceptional clarity in every step of the resolution process ensured that we were never left in the dark. His dedication to answer all our questions, and answer them in a timely manner was beyond impressive. He is a testament to the gold standard of recharge support. Highly recommended!

STICKII
United States
Almost 3 years using the app
Recharge replied September 5, 2023

We appreciate you taking a moment to leave a shout-out to Juan. We're glad he was able to assist you with your concerns!
- Ty Bailey | VP of Services

May 16, 2022

Tech support has always been on point. Not only are they knowledgeable and efficient with solutions, they are also friendly and a pleasure to work with; you don't need to be a techie to talk to their techies to achieve perfect results. Today I worked with a tech consultant named Maryam and she exemplified everything I described above.

Caffe Luxxe
United States
Almost 3 years using the app
September 8, 2022

We use Recharge to handle the rebillings of our rolling beer club memberships both quarterly and annually. Hats off to our account manager Gordon C. for holding our hands through the complexities specific to our business and for identifying improvements in our process as we move forward. Great customer service and knowledge.

The Bruery
United States
Almost 3 years using the app
October 7, 2021

My questions always get answered quickly and Shayaan is lovely to deal with and always helps out when I need assistance.

DrinkWell
United Kingdom
Almost 3 years using the app
July 29, 2021

Phenomenal customer support! I needed an issue resolved quickly, and Vuk helped me out seamlessly and resolved my issue.

Luxee
United States
Almost 3 years using the app
March 31, 2022

Sean provided a great customer support service. Excellent product and service offering! Thanks again for a quick response to my email.

FPVCRATE
United States
Almost 3 years using the app
August 23, 2021

Very useful app, the support was great they helped me on everything that I needed to take advantage of the app features.

Alpha Lion
United States
Almost 3 years using the app
May 10, 2021

I find ReCharge a little pricey and some features can be a little tedious, but overall it works well. Shoutout to Renata though for great service and assistance with some issues we were having and resolving them promptly.

Kendamil
United Kingdom
Almost 3 years using the app
Edited February 6, 2024

Quick responses

Knobby Underwear
Australia
Almost 3 years using the app
Recharge replied October 16, 2023

Thank you for taking the time to provide us with your feedback.

- Ty Bailey | VP of Services