Reviews (1,950)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its responsive customer support, user-friendly interface, and robust features. They praise the quick and effective support via live chat and email, and appreciate the easy setup and seamless Shopify integration. Key features like customizable subscription plans and automated recurring payments are highlighted, significantly enhancing merchant operations and customer retention.

May 10, 2021

I've had a pretty poor experience with Recharge. They charge you for all sorts of features including customer support. We've been using Recharge for our subscription offering for the last 2 years. They recently changed how the customer portal looks, you used to be able to customize how this page looked so it was on-brand and matched the rest of the site. Without any notification, they've changed ...

Goldmine Adaptogens
United States
Over 2 years using the app
Edited March 28, 2022

HORRIBLE SUPPORT!! Non exsistent support, they could care less here. I am not the only one from these reviews. Customers cannot even manage their own subscriptions! I am not very satisfied with this app. We used to use Bold subscriptions and have migrated over to recharge about 6 months ago and have had nothing but problems, so many issues with our customers changing addresses on the backend and ...

CRYSTALS.COM
United States
About 2 years using the app
Edited July 16, 2024

There's absolutely no support. NOTHING!
The "Get Help" link in their app is inactive. There's no online chat and there's no ticket system.
How does Shopify let them have apps?

P.S
On October 16, 2023, they replied to my review and I never heard from them. I finally managed to get to a new app and uninstall this app.
Supper expensive with no support.

Magic T
New Zealand
About 2 years using the app
Recharge replied October 16, 2023

Thank you for taking time to leave us with your feedback. I will be bringing your concerns to my team for further discussion.

- Ty Bailey | VP of Services

July 18, 2023

I had been using this app for almost two years for a monthly art pin subscription club.

Unfortunately the price hike makes this unusable for very small businesses. I can handle a % fee increase because it is scaled to the size of my business, but the new $99 per month flat fee kills this for small businesses and those just starting out. This new monthly fee represents a price hike of over 900% ...

Frost Dragon Designs
United States
About 2 years using the app
Recharge replied July 20, 2023

We’re sorry to hear this feedback. We did not make this decision lightly and the change will not impact your business until January 1, 2024. If there is anything else we can ...

May 30, 2022

AWFUL CUSTOMER SERVICE
I recently migrated over to a new website and needed to migrate my Recharge customers over to the new website, and after nearly 2 weeks I am STILL WAITING for my customers to be migrated over by Recharge and now at risk of loosing business as a result. AVOID THIS APP

The Natural Dog Hub
United Kingdom
Almost 2 years using the app
September 21, 2021

This is a very bad app. They advertise that it's fully integrated but its just not. Do you yourself a favor and google ReCharge for Shopify Everything It Claims To Be? for you start. It will give you a more honest review. I wish I read this before we signed up

Coffee Capsules 2U NZ
New Zealand
Almost 2 years using the app
Edited May 23, 2022

Prepare to annoy and frustrate your most loyal customers, and receive numerous emails to help manage their subscriptions. App is so buggy at the moment that I can't even manage my own subscriptions with them. If I, the owner, can't do it, you better bet your customers can't. Been using them for over a year!

Silver Falls Sustainability Co.
United States
Almost 2 years using the app
June 30, 2023

Was on this app for almost 3 years. Now they say they are switching and charging everyone $99.00 a month. This created a lot of work for me now, Not happy about this.

Chef Gina's® Mini Food
United States
Almost 2 years using the app
Recharge replied June 30, 2023

We’re sorry to hear this feedback. We did not make this decision lightly, and the change will not impact your business until January 1, 2024. If there is anything we can do ...

July 14, 2021

If I could give it 0 stars I would. Where to start. A - If you plan to use this with shopify checkout - find something else. It simply does not work, causes major bugs and here is the best part. THE SUPPORT IS NON-EXISTANT. Save yourself time, money and headaches and go with a company that's built something that works with Shopify!

Javaworks.ca
Canada
Almost 2 years using the app
Edited July 31, 2023

Interface is clunky (can't easily find where to do things like modifying outgoing email copy) and uses difficult-to-understand language, especially in the updates section of customer accounts. We lost two subscriptions because they were put through as one-time purchases yet Recharge couldn’t explain why. The add-ons section looks unrefined and is difficult for customers to comprehend (a time- ...

Good Vegans
Canada
Over 1 year using the app
Recharge replied July 11, 2023

Thank you for your feedback. We are sorry to hear you had a less-than-stellar experience with us. We have taken this review to our team and will be reaching out to you for ...