Recharge Subscriptions , 1,719 reviews

App can be a bit clunky to setup and has weird quirks (you can't have a customer enter the frequency, you have to predefine it for them) but their support teams are really strong! Katrina N. helped me recently and she was knowledgeable and a quick responder to solve my problem.

We are very pleased with ReCharge for the two months we've been using it. Our main worries are keeping things in stock to keep up with our subscriptions! Our time with the growth manager is coming to a close next week and I'm curious to see if that will impact our experience. So far we are pleased with the support and feel like we chose the right subscription app. In terms of improvements, we would like a feature where you could safeguard your subscription supply. For instance, there were times that we put a product out of stock in Shopify, so we have enough to fulfill subscription orders of that product. But to do that, you have to select "Create order always (and reduce inventory)." However, we then found in the ReCharge Customer Portal those products that are out of stock in Shopify, are in stock in the Customer Portal because of that order processing setting - which allows customers to change their subscription to something else that might be getting rationed. I think there needs to be additional controls to help stores manage and prioritize subscription orders and customers because it can become quite complex. We also had an issue with multiple shipping charges if an order included multiple subscriptions that have different recurring schedules. We are using ReCharge Shopify Checkout Integration and ReCharge says it is an issue that Shopify needs to solve, along with the 2.0 subscription widget not switching the price label between one-time and subscription options. I would like ReCharge and Shopify to work together to solve important issues that affect both of their customers.

The app is easy to use and setup, but find it limited with some options. Most importantly, we really need it to support multiple currencies and it doesn't yet. Support has been very helpful for any troubleshooting as well.

Added this because I needed subscription services in Shopify. Seems quite powerful and comprehensive. For a startup it was good that I did not have to commit to a monthly fee and instead will pay a percentage of subscription sales. Had to add some code manually to enable customers to manage existing subscriptions, but the instructions were easy to follow. Also had a problem relating to adding one-time purchases to subscriptions. The Recharge support team resolved it same day. Overall I'm satisfied.

Great customer service but you need to look at the fees/transaction of the app before choosing your right price for your subscription because they take a big amount

We use this app to manage our subscriptions and while it is mostly awesome, the response time from the service team is definitely lacking. It can take days to get a response to simple inquiries or even when trying to upgrade service or support.

UPDATE - After leaving this review, I was very quickly contacted by support (Jessie) and she helped resolve the issue completely by end of day. Really appreciate it! Besides this one incident, this app and feature has been a great asset to the business and we'll continue to use it. Thank you! PREVIOUS REVIEW - This app is great if you never update the subscription ruleset. We simply updated it from 10% off to 15% off each shipment and now our existing customers can't update their subscriptions, we're getting errors on our end, losing out on sales, and customer service has been a NIGHTMARE. No urgency, takes days to respond. When they finally did respond, they had us go in and manually update every active subscription in a .CSV file which took over an hour. Meanwhile, I have customers emailing left and right as they can't edit, cancel or change their subscriptions. As soon as they try to, their upcoming order has an error / can't be processed and we lose that sale.

There are many bugs that cause my customers repeat orders not to go through each month and I can never understand and take ages to try to figure each problem out, I hope this will be improved soon, although the I'm very happy with the customer service

I really like the helpfulness of the customer service on Re-Charge. I've never had an issue that they couldn't solve.

We have been using ReCharge for almost a full year and it has been a great addition to our store. There are some bugs that pop up from time to time, but their support team is always helpful in getting these remedied.