Reviews (1,912)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting customer retention and satisfaction by streamlining subscription management and recurring payments. They appreciate its easy integration with Shopify, user-friendly interface, and customizable subscription options. Continuous updates based on merchant feedback ensure the app meets evolving business needs. Additionally, the responsive and knowledgeable support team significantly enhances the app's reliability and usability, making it a key asset for businesses focusing on subscription services.

September 4, 2024

Much better on Shopify than it is on Bigcommerce. Jaden W was a big help.

Crazy Cups
United States
About 1 month using the app
Recharge replied September 16, 2024

We appreciate your review!

- Ty Bailey | VP of Services

July 23, 2024

I had an issue with the widget not showing up on my site, and Norm was able to help me quickly identify the problem. The expertise and prompt assistance made the process smooth and efficient. I appreciate the support and highly recommend their services.

THE DAILY DECADENCE
United States
26 days using the app
Recharge replied July 29, 2024

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services

November 11, 2024

Great Team Support! I was struggling with some domain problems and the team support (Irving) helped me to resolve them. I recommend 100%

Terre D’Arômes
Belgium
9 days using the app
October 8, 2024

Tech support was very helpful!

The Royal Blue
United States
7 months using the app
Recharge replied October 21, 2024

Thank you for the review!

- Ty Bailey | VP of Services

June 12, 2024

I do not want to give this app the 5 stars as I was really frustrated with the very messy conversion process that was forced on me by Recharge and Shopify. However, the 5 stars are solely for Nick, from the e-shop Genius, (as I don’t know where else to leave the review) who really saved this project for me. We had custom code that changed the way my site functioned and Nick was very considerate in understanding all the frustrations and was very helpful in providing specific guidance in order to get to solutions. He even got on a call with me to take time to understand the issues. Working him with was very easy, and I will without a doubt work with him again for other tasks. The new pricing of the app does not justify the service imo esp for my small business, but I have no choice and they know it. However, Nick has helped me work through the errors and has been a lifesaver!

Mask Moments
United States
Almost 6 years using the app
Recharge replied June 17, 2024

We appreciate you taking the time to leave your feedback.

- Ty Bailey | VP of Services

July 17, 2024

Great Customer Service! Jenalyn helped me set up the product page and fixed some issues with the widget. Now we will test the app and see how it goes. Thanks!

Mint Cleaning
Canada
4 months using the app
Recharge replied July 22, 2024

We appreciate your five star review and shout out to Jenalyn!

- Ty Bailey | VP of Services

September 17, 2024

Pierre L. was super helpful. Got my questions answered very quickly. Appreciate your quick assistance.

RISE311
United States
1 day using the app
Recharge replied September 30, 2024

We appreciate your review - and your shout out to Pierre!

- Ty Bailey | VP of Services

November 7, 2024

Their support team is fantastic!

Nedley Health
United States
10 months using the app
July 12, 2024

Nick from e-shop genius was amazing to work with and handled everything perfectly.

Vitaclean
United States
About 5 years using the app
Recharge replied July 15, 2024

We appreciate you leaving a review!

- Ty Bailey | VP of Services

September 19, 2024

A+ response time.

Torke Family Coffee Roasters
United States
Over 6 years using the app
Recharge replied September 30, 2024

We appreciate you leaving a review!

- Ty Bailey | VP of Services