Reviews (1,802)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its efficient subscription management, supporting various models like magazine and B2C subscriptions. It features custom bundles and a user-friendly analytics dashboard, with seamless integration across platforms. The support team is responsive and knowledgeable, quickly resolving issues and continuously updating the app to enhance functionality. Merchants note it significantly improves the smooth operation of their businesses.
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Thanks a lot for great help and urgent help!!!
Grateful for your support and thrilled that Recharge is working for you!
- Ty Bailey | VP of Services
Vuk was great and managed be query with ease & speed
This is exactly what we love to hear—thank you for the kind words!
- Ty Bailey | VP of Services
Malik was very helpful getting me the answer i needed on recharge!
Thank you for the review - and the shout out to Malik!
- Ty Bailey | VP of Services
PROS:
- Customer service is always very responsive and helpful. (Shoutout to Zachary!)
- Custom bundles and periodic subscriptions have substantially improved store metrics across the board.
- Analytics dashboard is easy to navigate and read at a glance.
- Good range of integration options with other softwares/apps/services.
CONS:
- Limited out-of-the-box customization for bundle interfaces. Colors and text can be changed, but changing the layout of the bundle UX interface itself requires coding experience or developer assistance.
- Tiered discounts on bundles (add more, save more) cannot stack with other product discounts regardless of settings, due to how Shopify prioritizes discounts.
We appreciate your feedback & review!
- Ty Bailey | VP of Services
Always 5 star support!
You just made our day—thanks for taking a moment to share your experience!
- Ty Bailey | VP of Services
Support is fast and effective!
You just made our day—thanks for taking a moment to share your experience!
- Ty Bailey | VP of Services
Even though there are several workflow exceptions that are hard to find and resolve the overall working of the app and the support team make this app worthwhile investing in. Sydney did a great job on the call and I'm very happy.
We appreciate your feedback and review!
- Ty Bailey | VP of Services
We had been dealing with the unfortunately complicated conversion between Shopify and Recharge. We really didn't want to change anything, but we basically had no choice but to convert. Already the recent price increases makes Recharge inaccessible for small businesses, but it was like we had no choice. Dealing with Recharge support was super confusing, as they were talking to us like we were developers (when that's really not the case and we asked them to explain things in plain English/layman's terms). It sounded like it would be super easy, but in reality, it wasn't.
When we ran into troubles and our website stopped working properly, Recharge luckily referred us to Nick at e-shop Genius. This 5-star review is only for Nick and his work. He helped us fix the website super quickly and got everything back on track seamlessly. He is responsive, expeditious, and friendly. We couldn't have done it without him!
We appreciate you taking the time to leave a review of your experience with Recharge!
- Ty Bailey | VP of Services
Very good customer support by Pierre
Awesome to hear things are running smoothly—thank you for letting us know!
- Ty Bailey | VP of Services
It keeps evolving and the support is very good. Big shout out to Ola. Often I find with other support apps they have a Quick Look and then you get dropped if it’s too much effort. Ola kept at it and genuinely helped.
Thank you so much for the review - and the shout out to Ola!
- Ty Bailey | VP of Services