Reviews (350)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this dropshipping app for its wide product selection and easy Shopify integration, which streamlines order management and syncing. They value the automation of order processing and pricing updates, user-friendly interface, and responsive customer support. Features like bulk import, custom branding, and fast shipping enhance merchant satisfaction, while print on demand and global shipping expand market reach. Direct factory access and competitive pricing ensure good profit margins.

August 3, 2024

I've been consistently impressed with SupDropshipping's product range. It caters to a wide audience, allowing me to diversify my store. The customer support team is responsive and knowledgeable, always ready to assist with inquiries. However, I do wish there were more detailed product descriptions and images available for some items.

Vitality Juices
Australia
About 8 hours using the app
May 19, 2024

I have only place a few orders through SUP and two of those were with bad outcomes. They claim they quality check products, but I question that. Here is why:

A t-shirt was sent to a customer and the material was poor and the printed image was not complete.

I personally ordered a POD cap for myself. When it arrived, the image was not complete, it was not centralized as per my design, and the cap itself had a nasty smell. SUP told me that I checked the cap before shipping - sure, but the image showed the cap small, so I couldn't see cracks in the design and I can't smell images.

They give you a dedicated agent and this causes issues if they are not there when you contact them. They are slow to reply. I ordered a product that stated 1-3 day processing, BUT it hasn't even reached the processing stage after three days. So that will be another three days for the processing (because they always complete processing at the latest date, 3 as opposed to the 1 of the 1-3 days). So my products is still saying pending after three days. I have contacted SUP three time and still had no reply. I would not treat my customers like this.

I discovered (from my agent) that one of their supplier was using images that were not of the same material of the actual products. I asked if the agent could obtain the correct image. The reply from the agent was a straight "No". If that was me, I would have said, "I'm not sure if that is possible, but I will certainly try.

Sporty Types
New Zealand
About 1 year using the app
Sup Dropshipping replied June 13, 2024

Thank you for taking the time to share your feedback. We sincerely apologize for the issues of your POD orders.

To address your concerns:
1. We have taken this POD supplier out from our platform, as their product and service is of poor quality.
2. We are looking into our quality control processes to improve our service.
3. We have refunded your orders, and your agent has sent you several apology emails.

Again, we apologize for all the problems this has caused, and hope we can collaborate again!

October 8, 2024

I’ve been using Sup Dropshipping for my online store for a few months now, and I couldn’t be happier! The platform is super user-friendly, and syncing my Shopify orders is a breeze. The team handles everything seamlessly, allowing me to focus on growing my brand. Highly recommend!

Chef’s Haven
United States
4 days using the app
May 15, 2024

Thanks to Sup Dropshipping, I've been able to build my brand effortlessly. The ability to create custom designs and packaging has helped me stand out in a crowded market. Couldn't be happier!

Solesphere
United States
About 9 hours using the app
September 10, 2024

SupDropshipping has made running my online store so much easier. They have tons of products to choose from, and everything gets shipped quickly. My customers are happy, and so am I!

Balaajj
France
5 days using the app
July 26, 2024

This app is amazing for dropshipping. Sup dropshipping makes it easy to source products directly from suppliers, saving me money. The seamless Shopify integration and efficient order management make running my business so much easier. The custom branding options have been incredibly helpful. Highly recommend!

Style N Shine
United States
5 days using the app
July 28, 2024

This app has improved my dropshipping process. It connects me directly with suppliers, saving money, and integrates well with Shopify. The custom branding features help my products stand out.

Welnes House
United Kingdom
7 days using the app
November 15, 2024

I work with Sup Dropshipping since last year and all I have to say is that they do an awesome work.wow this app is awesome and my agent is the best, I will continue to work with them.

Glimmring Glam
United States
1 day using the app
July 28, 2024

Sup Dropshipping has been a great addition. Lower costs from direct suppliers and smooth Shopify integration make everything easier. The custom packaging options are a nice bonus.

Glamur Galleria
France
7 days using the app
May 15, 2024

Sup Dropshipping has simplified my business operations tremendously. From sourcing to fulfillment, everything is taken care of seamlessly. The reverse image search feature is a lifesaver for finding products quickly. Five stars!

Wanderlust
United States
About 9 hours using the app