Reviews (923)

Overall rating
4.6
Counts per rating level
  • 84% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its ease of use and seamless Shopify integration, allowing quick launch and management of branded products. They value the customization options, especially for labels, and praise the responsive customer service. The quality and variety of health supplements and beauty products meet expectations, and the on-demand fulfillment model minimizes initial costs. Educational resources and a fast label approval process further enhance merchant satisfaction.

November 2, 2024

The app itself is great, probably the best supplement supplier for Dropshipping.

The only problem is the prices, 14.40$ for multivitamin gummies is outrageous, you need to sell it for 45$ to actually have healthy margins to scale your business which is super overpriced.

Even when you sell 2 instead of 1, the shipping cost goes up as well, why??? you already pay for the shipment for the first ...

Artemis
Israel
14 days using the app
Brand On Demand Inc. replied November 5, 2024

Hi Artemis,

Thank you for your honest feedback and for highlighting what you enjoy about our app! We're glad you find Supliful a great choice for dropshipping supplements.

We ...

September 7, 2024

The idea of Supliful sending email every month that they made a mistake in their label or a mistake in the ingredient and sellers need to redesign the label is unprofessional. This simply means you can never focus on other things; you will always be stuck on editing labels on Supliful products every month. I noticed this only happens after you subscribe to their monthly plan. Now here are some ...

Gloxy Care
Canada
8 months using the app
Brand On Demand Inc. replied September 25, 2024

Hi Gloxy Care,

Thank you so much for your review and feedback—we really appreciate it!

This past month, we did encounter a couple of instances where spelling and punctuation ...

September 23, 2024

**I haven't sold a product yet**

So far, the app is impressive. It is very user-friendly and easy to navigate to Shopify, which is super efficient. There seems to be a slight delay between updating product info in supliful and the actual website I published through shopify. Other than that, Supliful is amazing!

Some advice I have:
- ability to control the dosage and custom made products
- ...

Synergistic Mind Labs
United States
3 days using the app
Brand On Demand Inc. replied September 26, 2024

Hi Synergistic Mind Labs,

Thank you so much for your detailed review and valuable feedback! We're thrilled to hear that you're finding the app user-friendly and efficient— ...

April 4, 2024

I have a mix feeling, just starting with them. The label service was great, the platform and how the process is defined is great, products are great. However, the store design service process is overpriced, lacking of rigor and without professionalism. They only copy past their template and configuration but they will not do more than that. They did not mention the photos with watermark if I want ...

Zani
Switzerland
About 2 months using the app
Brand On Demand Inc. replied April 8, 2024

Hi Zani,

Thank you for taking the time to share your feedback with us. We truly appreciate your insights and apologize for any inconvenience you've experienced during your ...

May 11, 2024

First of all I will say I love the ability to customize the labels and the ability to create my own brand. I think the shopify integration works very well. There are a few issues that may push me to go elsewhere. Processing and shipping takes way too long. In this day and age customers have a higher expectation and if I can't deliver their product quicker they will go somewhere else. For me, I've ...

AffinityCo.co
United States
25 days using the app
Brand On Demand Inc. replied May 23, 2024

Hi AffinityCo.co,

Thank you for the constructive feedback! We understand the importance of having your customers receive their orders faster, and we are doing our best to ...

May 1, 2024

just takes too long to verify my design

ALBARAKAH
United States
About 2 months using the app
Brand On Demand Inc. replied May 23, 2024

Hi ALBARAKAH,

Thank you for your feedback! After reviewing your correspondence with our verification team, we found that you were informed of the required label updates the ...

August 26, 2023

Good company, but "live" support takes too long to respond.

Got my first customer order 5 days ago, it's been accepted, but nothing has been sent yet.

Biohackfuel
United Kingdom
5 months using the app
Brand On Demand Inc. replied August 28, 2023

Hi Biohackfuel,

Thank you for taking your time and leaving us a review! We greatly appreciate your feedback. Please note that Live Chat Support is available for subscribed ...

June 12, 2023

This is a great product but needs major refining when it comes to user set-up, training docs and overall response time.

Shroom Boom Health
United States
5 months using the app
Brand On Demand Inc. replied June 13, 2023

Hi Shroom Boom Health,

Thank you for taking your time and reviewing Supliful! We always want to ensure the setup is super-easy for our users. That is why our Help Center is ...

May 1, 2023

The app is awesome when it is working properly, truthfully everything you need to start selling supplements. However, issues do happen quite frequently. Recently, I have not been able to log in to the app. At first I thought maybe I just mistyped my password but that is definitely not the issue. Even submitting reset password to my email does not work. I shot an email to support but am still ...

Apex Nutrition Co.
United States
4 months using the app
Brand On Demand Inc. replied May 3, 2023

Hi Apex Nutrition Co.,

Thank you for much for your kind words!
We are delighted to hear that your experience has been smooth and hassle-free! At Supliful, our main goal is to ...

April 18, 2023

Will be updating this later with more experience! I think this is a great place to get started, however... I wish all these websites would stop acting like they are free until you've put all the work in and are ready to put it to use. Like the watermarks on makeups.. Seriously? However, I'll sub to their subscription to see if it gets any better. I shall let you all know, so you don't have to ...

Vital Health Hub
United States
3 months using the app
Brand On Demand Inc. replied April 19, 2023

Hi Vital Health Hub,

Thank you for your feedback! Supliful, in fact, is free - we offer you all the necessary tools you need to start your brand. Ther lifestyle high-quality ...