Reviews (924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its ease of use and seamless Shopify integration, allowing quick launch and management of branded products. They value the customization options, especially for labels, and praise the responsive customer service. The quality and variety of health supplements and beauty products meet expectations, and the on-demand fulfillment model minimizes initial costs. Educational resources and a fast label approval process further enhance merchant satisfaction.
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I am like great with them because they will let you know about what's needed to advertise your label correctly. But how they ship out the products is just in a bag and stuffed not fully protected. I have had customers complain and show proof that some products have been open and exposed. but thats because how they package the products. some of the products is very very small and the pricing metrics doesnt match the value. Also, dont like the migration of the social media. for they will charge you directly for the items that are ready to be shipped. instead of taking the proceeds from the sale item.
Hi Vela Lash Bar,
Thank you for your feedback!
We indeed use padded mailers for smaller orders to keep shipping costs reasonable, but we’re sorry if your customer experienced any issues with the packaging. If they received a damaged package, please reach out to our Customer Care team at help@supliful.com, and we’ll be happy to investigate the issue and provide either a refund or a free replacement.
Regarding payments, we do not have access to your Shopify payment gateway. This is why we charge the credit card linked to your Supliful profile instead—this ensures we can fulfill and ship your orders without delays.
We appreciate your feedback and will continue working to improve our service! 🚀
Yours truly,
The Supliful Team
The app itself is great, probably the best supplement supplier for Dropshipping.
The only problem is the prices, 14.40$ for multivitamin gummies is outrageous, you need to sell it for 45$ to actually have healthy margins to scale your business which is super overpriced.
Even when you sell 2 instead of 1, the shipping cost goes up as well, why??? you already pay for the shipment for the first product, why would I need to pay another 2-3$ just to add another one considering the product is super small.
Yes, I understand about labels, logistics and not needing to purchase in bulk but your prices are way too high for the average business.
anyway, I don`t think my review will change anything, just wanted to let people know.
Hi Artemis,
Thank you for your honest feedback and for highlighting what you enjoy about our app! We're glad you find Supliful a great choice for dropshipping supplements.
We understand your concerns about pricing and the impact it has on maintaining competitive margins. Our pricing reflects the costs of high-quality ingredients, individual product fulfillment, and personalized labeling, which enable small businesses to start selling without bulk purchases or inventory costs. However, we know it can be challenging to balance these benefits with the pricing you need to achieve healthy margins.
Regarding shipping, the increase in cost for additional items covers the added weight and logistics involved, though we’re continuously working with our fulfillment partners to explore ways to make this more cost-effective for our sellers.
Your feedback is incredibly valuable to us, and we’re always listening. We’re committed to finding ways to improve, so thank you for sharing your thoughts with us and the community.
Yours truly,
The Supliful Team
The idea of Supliful sending email every month that they made a mistake in their label or a mistake in the ingredient and sellers need to redesign the label is unprofessional. This simply means you can never focus on other things; you will always be stuck on editing labels on Supliful products every month. I noticed this only happens after you subscribe to their monthly plan. Now here are some reasons why this is harmful to sellers. Firstly, some of these products and pictures have been placed on Facebook ads, and having to stop an ad that is running for three weeks simply because you want to redesign the label or edit the label of that particular product is a big loss of advertising spend because some of these ads take time to yield results. Second, not all sellers design the label themselves; some paid professionals to do the designing, this means they need to keep spending money every month for the same product design that they have spent money on before. Thirdly, some of these product pictures have been posted on social media platforms and this means we need to keep deleting posts every month because the previous labels contain ingredients that have been removed. If this mistakes happens once a while then its understandable but for it to happen every month? I understand you are doing this for subscription purpose but there are better ways to gain subscribers rather than forcing sellers to redesign product monthly. You can increase price per product for none subscribers and new arrival product to be accessed by subscribers. It is a win win sitution
Hi Gloxy Care,
Thank you so much for your review and feedback—we really appreciate it!
This past month, we did encounter a couple of instances where spelling and punctuation mistakes slipped through our label templates, or we received incorrect information from suppliers. We’ve recognized that these errors should have been caught in our initial checks, and we’ve since put additional safeguards in place to make sure this doesn’t happen again. We’re committed to ensuring this won’t be an issue moving forward.
We also want to assure you that we didn’t require any updates to user labels with minor spelling and punctuation errors, as long as they met our overall guidelines.
Additionally, product ingredients and descriptions appear on the back of each item, which isn’t visible in the product mockups. So, there’s no need to re-upload images or pause any Facebook ads where you’re using our mockups. You also won’t need to renew your Supliful subscription just to generate new mockups.
We only enforce product label updates when absolutely necessary to protect both end customers and the brands on our platform.
Thanks again for your understanding and support! Feel free to reach out if you have any other questions.
Yours truly,
The Supliful Team
**I haven't sold a product yet**
So far, the app is impressive. It is very user-friendly and easy to navigate to Shopify, which is super efficient. There seems to be a slight delay between updating product info in supliful and the actual website I published through shopify. Other than that, Supliful is amazing!
Some advice I have:
- ability to control the dosage and custom made products
- different options for bottle and labeling
Hi Synergistic Mind Labs,
Thank you so much for your detailed review and valuable feedback! We're thrilled to hear that you're finding the app user-friendly and efficient—those are exactly the experiences we aim to deliver.
We appreciate your suggestions about dosage control, custom products, and additional bottle and labeling options. These are great ideas, and we’ll be sure to pass them along to our development team as we’re always looking to improve and expand our offerings.
Since it sounds like you’ve had a mostly positive experience with Supliful, we’d love it if you could update your review to 5 stars! Your support means the world to us, and we’re here to make sure you continue to enjoy using the platform.
Yours truly,
The Supliful Team
I have a mix feeling, just starting with them. The label service was great, the platform and how the process is defined is great, products are great. However, the store design service process is overpriced, lacking of rigor and without professionalism. They only copy past their template and configuration but they will not do more than that. They did not mention the photos with watermark if I want to keep them or not, they did not ask me to change the review on all different product pages (it was the same content across the store), no images matching my target audience, products were not even limited based on where they can ship at the checkout. They told me it was a misalignment on expectation. I am just saying that it is not misalignment to remove photos with watermarks after asking the client or setting up basic features fitting the targeted audience. I ended up doing it myself, including bundles which they forget to do. On top of that, I realized this week that even if they can ship in many destination they are no compliance. For EU, products has to be registered on the country where it will be sold and the label in the country language, in Canada it has to be registered at the NHP and a license & number given. Number should be on the labels as well. So basically with the current features, we can only sell in the US. Disappointing
Hi Zani,
Thank you for taking the time to share your feedback with us. We truly appreciate your insights and apologize for any inconvenience you've experienced during your journey with our services.
We're glad you found our label service, platform, and products to be of high quality. However, we deeply regret that your experience with our store design service did not meet your expectations. We strive to provide a professional and thorough service, and it's disheartening to learn that we fell short in your case.
Your comments regarding the lack of customization, oversight on watermark removal, and inadequate attention to targeted audience imagery have been duly noted. We understand the importance of tailoring our services to fit each client's specific needs and preferences, and we apologize for any oversight.
Regarding the compliance issues you've raised, we take regulatory requirements very seriously. We appreciate you bringing this to our attention. Rest assured, we will investigate and take necessary actions to ensure our platform aligns with international regulations, enabling our clients to operate seamlessly across various regions.
We understand your frustration and regret any inconvenience caused. Your feedback is invaluable as we continuously strive to improve our services. We are committed to addressing the issues you've raised and enhancing our processes to serve our creators better.
Yours truly,
The Supliful Team
First of all I will say I love the ability to customize the labels and the ability to create my own brand. I think the shopify integration works very well. There are a few issues that may push me to go elsewhere. Processing and shipping takes way too long. In this day and age customers have a higher expectation and if I can't deliver their product quicker they will go somewhere else. For me, I've got to be able to sell on multiple platforms. The shopify integration is very good. But Supliful needs other integrations or the ability to ship faster so I can sell on Tiktok and other platforms. Email and support is also too slow. I really love the concept and products I've sampled. However, I may not stick around too long unless they can speed things up.
Hi AffinityCo.co,
Thank you for the constructive feedback! We understand the importance of having your customers receive their orders faster, and we are doing our best to improve the fulfillment and delivery times every day. Please keep in mind that we are still a young startup that cannot compete with big established companies just yet, but we are getting there. We are also continuing to build more integrations, and we will have a big update on TikTok next week, so stay tuned!
Yours truly,
The Supliful Team
just takes too long to verify my design
Hi ALBARAKAH,
Thank you for your feedback! After reviewing your correspondence with our verification team, we found that you were informed of the required label updates the day after the order was placed. Please be aware that the label verification might take up to 24 hours after placing an order with that product for the first time unless there are issues with the label; in this case, our team always reaches out to our users to inform them of the changes that need to be done.
Please feel free to contact us if you have any other concerns.
Yours truly,
The Supliful Team
Good company, but "live" support takes too long to respond.
Got my first customer order 5 days ago, it's been accepted, but nothing has been sent yet.
Hi Biohackfuel,
Thank you for taking your time and leaving us a review! We greatly appreciate your feedback. Please note that Live Chat Support is available for subscribed users only. We are sorry to hear that your customer order has been delayed - when first orders come in, we need to verify the product labels to ensure they meet the FDA regulations, so it might take an extra day to process those.
Yours truly,
The Supliful Team
This is a great product but needs major refining when it comes to user set-up, training docs and overall response time.
Hi Shroom Boom Health,
Thank you for taking your time and reviewing Supliful! We always want to ensure the setup is super-easy for our users. That is why our Help Center is full of detailed guides and instructions to help you get started: https://help.supliful.com/en/
Yours truly,
The Supliful Team
It's very easy to set up your shop, you definitely have to put on work to drive people to your store
Hi Spirity Organics,
Thank you for your feedback!
We're glad to hear that you found the process easy and straightforward. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. We appreciate your feedback and hope you continue to have a positive experience with our platform.
Yours truly,
The Supliful Team