Reviews (923)

Overall rating
4.6
Counts per rating level
  • 84% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its ease of use and seamless Shopify integration, allowing quick launch and management of branded products. They value the customization options, especially for labels, and praise the responsive customer service. The quality and variety of health supplements and beauty products meet expectations, and the on-demand fulfillment model minimizes initial costs. Educational resources and a fast label approval process further enhance merchant satisfaction.

January 19, 2024

I have sent a photo of the invoice of what I was charged for. They will not fix this error before having you pay for anything else. They will lie about what was on the order, remove items from the order before its shipped out. On top of that they won’t give you a refund for an item that was paid for that Supliful removed and kept the money. They won’t pay for the shipping of the item that they ...

VitaHealth Essentials
United States
11 months using the app
Brand On Demand Inc. replied January 22, 2024

Hi VitaHealth Essentials,

Thank you for taking your time and leaving us a detailed review. After looking into your account, we can confirm that you were indeed refunded for ...

September 23, 2023

Terrible. Do NOT use Supliful unless you want to deal with complaints and refunds. They say they ship in 2-5 days unless it's the first time printing your label which could take longer (It takes 2-3 weeks at best), but the normal shipping to your customers also takes 2-3 weeks. Absolute trash.

Jupi Superfoods
United States
10 months using the app
Brand On Demand Inc. replied September 25, 2023

Hi Jupi Superfoods,

We are sorry to hear you had an unfortunate experience with Supliful! Due to the high demand, we have a shortage of some products. Unfortunately, ...

Edited January 19, 2024

Currently, we have customers waiting for orders from 16 days ago that have not shipped due to Supliful's slow fulfillment times. We have been promised that "orders will ship in 24-48 hours" by support staff 3 times now to no avail.

TRIBE Performance Solutions
United States
7 months using the app
Brand On Demand Inc. replied October 26, 2023

Hi TRIBE Performance Solutions,

Thank you for your review of Supliful. We really appreciate it! It's great to hear that you enjoy the variety of supplements we have on offer. ...

Edited February 6, 2024

Great experience, but over a year later and it’s the worst-run company I’ve experienced.

Originally I had a great onboarding experience with these guys. However over a year later and it’s far from that.

1. Zero Account Management
There is no account management, even as advised. No escalation point for ongoing issues. They often take 24hrs to respond and this is only to acknoweldge the email and ...

WoHo Wolf
United States
3 months using the app
Brand On Demand Inc. replied February 2, 2024

Hi WoHo Wolf,

Thank you for the detailed feedback! We are sorry to hear you had such a disappointing experience with Supliful. Our customer support team did their best to ...

January 27, 2024

I ordered 5 sample coffees December 28th 2023. Today is January 27th 2024. Its been horrible communication. I was upset and since then there were problems. they told me 2x my order was being shipped. Now they don't have a label maker. I have 4,000 people on my list and I wanted to drop ship. Supliful has no phone service. it takes a week to talking to 4 people on messenger to try to fix anything. ...

Black Wall Street Coffee
United States
3 months using the app
Brand On Demand Inc. replied January 30, 2024

Hi Black Wall Street Coffee,

We are sorry to hear you had experienced such poor service with us. Our customer support team will be getting in touch with you to make sure we ...

January 6, 2024

Supliful Needs To update their App Shopify says

Purple Hey
United States
3 months using the app
Brand On Demand Inc. replied January 8, 2024

Hi Purple Hey,

We were in the middle of updating our API. This has now been resolved. It might take some time for the "Unsupported" badge to disappear, but please be ...

October 5, 2023

I'm not one to write bad reviews but unfortunately I couldn't hold back on this one. Im very disappointed with whatever operation they have running over there but clearly its just not stable. I have been waiting almost a full month for a new batch of product to be delivered which has been delayed at least 4 times, while having over 800 unfulfilled orders and a bunch of angry customers. It's ok if ...

Shroom Sips
United States
3 months using the app
Brand On Demand Inc. replied October 9, 2023

Hi Shroom Sips,

We greatly appreciate your honest feedback!
We dearly apologize for the sourcing issues we experienced last month. Unfortunately, since we do not manufacture ...

September 13, 2023

The app has an issue that won't allow customers to finish their purchases. I emailed the creators about it, but they still haven't responded in almost a week.

Western Arms
United States
2 months using the app
Brand On Demand Inc. replied September 15, 2023

Hi Western Arms,

All of our support is being handled either through live chat on our website or through the help@supliful.com email. We checked all our inboxes and could not ...

October 19, 2023

terrible service i had to wait 11 days before 2 simple orders where getting shipped asked every day for them to ship and got the same stupid fk answers

ATHLIVE
Netherlands
About 2 months using the app
Brand On Demand Inc. replied October 23, 2023

Hi ATHLIVE,

We are sorry you had a poor experience with your Supliful orders. Unfortunately, supply issues happen, and we do our best to make sure we prevent those and ...

June 21, 2023

very hard to get started. The app and website did not made things transparency,
The support answer email very SLOW...

Massage&Co
United States
About 1 month using the app
Brand On Demand Inc. replied June 22, 2023

Hi Massage&Co,

Thank you for taking the time to leave Supliful a review!
We are sorry to hear that you had a poor experience with us. We appreciate your feedback and will ...